3131 E Michigan Ave Reviews

After Joshua left our house and we went to run a load of laundry that evening and the washer was louder than it was when he came. We ended up having to pull the whole thing out to see what was wrong and he never replaced all the screwed in the back plate And the only two screws that were left were not even tightened. We ended up having to take the whole cover off.

Scheduled a repair for my washer that was having issues draining. The online scheduling tool asked specifically for a model on the washer which I provided to ensure the tech had the necessary parts for the repair on the first trip. Technician arrived and quickly diagnosed I needed a new drain pump, but said he had to order it, which confused me, because I provided end my model number and the issue I was experiencing. To me, there was a pretty good chance replacing the pump was a possibility, but yet the technician didn’t arrive with one, so I had to wait an additional week for him to return and complete the repair. Also, the labor portion of the invoice was extremely high, in my opinion. 300 dollars for a total of maybe 30 minutes in my home seems extreme. Had I not been on the hook for the 130 dollars diagnostic fee for the first trip out. I would have ordered the part myself and swapped it out myself.

Technician was friendly and fixed the fridge. I don't like that when scheduling and figuring out appointments, there isn't a way to talk to a person, because the AI prompts are very limited. I had to have a diagnostic appointment before they would order any parts, even though I have a smart fridge that told me the part that was broken, so that appointment was July 1. Next available appointment with the parts is July 10. I need to unplug my fridge for 48 hours, and had to throw away a lot of food. Whatever computer they were using ordered the wrong part. So we had to return and order the correct new part, which was over $100 more expensive. Next appointment was today, July 15. The website said to expect the tech between 9:30 and 11:30AM. At 3PM, I'm trying to call, contact through the website, etc, and there is no human I can contact to ask what is going on and if anyone is coming today. The AI chat bot only tells me I should expect the tech sometime this morning, not acknowledging that it is 4 hours past the widow. Finally I sent a text to the number the last tech was texting from. Thankfully he responded that he was the one on this assignment again, and with an actual ETA. I'm glad my fridge is fixed, and the technician was helpful, but I probably won't hire Sears again because the website and automation was so frustrating to work with.

$475 to replace a $25 igniter in my gas oven seems like gouging to me.

I had to buy a new washer, even tho repaired man said could find nothing wrong. Said I might need new computer later......washer was no better after he left......

While the technician was amazing and did a thorough job explaining the problem and fixing the issue, my appointment was changed twice. Once without my knowledge and the second time, I waited all day before I received a text from Sears saying I was rescheduled. It took almost 2 months to have my fridge fixed. The parts were at my house when the first appointment was changed without any input from me. When I called, I was told too bad and there is nothing they can do because my original appointment 12/31 was already taken.

Very pleasant, did the job quickly

Tech needs to return, rack not fixed properly

Another appliance company reassembled bottom freezer bin so that rod would stay in place. Felt overcharged for what was done given no parts required replacing.