1025 Lapeer Rd S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jacob P
Customer service response - A big thank you, Jacob, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 25, 2024
Robin J
My technician was great. A 5+ Contacting Sears is a 0. Automatic response useless. Cannot get to a person . Right issue s not asked. Asked me to call in but could not reach anyone. 4 days off work for this service $1400. Is that covered. One cancelltion 11am. I work 1 hour and 20 minutes from here so have to stay home. 7-5 and 8-5 service windows too long. 0 rating for Sears customer service.
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced with our customer service. We appreciate your feedback and will take it into consideration to improve our service.
Sears Home Services on February 07, 2024
John B
autumn B
Wendy H
Brian has been out for repairs in the past and always does a great job, is pleasant, cleans up, etc. Unfortunately this time when the refrigerator was moved it was scratched on the door at counter height. An accident, but I would appreciate a reply as to next steps toward resolving the damage. - reply was received that you would be in contact - but I've not yet heard back.
Customer service response - We're glad to hear that you've been happy with Brian's work, but we apologize for the damage to your refrigerator door. Please be assured we will be in touch shortly to discuss the next steps for resolving this issue.
Sears Home Services on June 21, 2024
David G
Was very easy to schedule, serviceman was friendly and courteous. No real attempt to fix the problem, just quoted prices to fix that were over the cost of a new machine. So basically $150 to tell me I need a knew machine, and can’t apply the service fee to anything other than a home appliance warranty. Very overpriced diagnostics for little effort. Did not attempt to find out why the dishwasher reboots itself, just a hunch for $150 to tell me repairs are $600+. Don’t waste your money.
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 30, 2024
Eric N
Didn't do any service walked in walked out waited all day for nothing
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 23, 2024
Ty D
There is no way to contact them. The phone number just gets funneled to India and you are given a complete run around.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 02, 2024
