Appointment Lookup
802-552-4364
1025 Lapeer Rd S Reviews
Read reviews from customers who used our services at 1025 Lapeer Rd S
Total reviews
81
Average Rating
4.6/5
JCole72722,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1754365204947
Brian has been out for repairs in the past and always does a great job, is pleasant, cleans up, etc. Unfortunately this time when the refrigerator was moved it was scratched on the door at counter height. An accident, but I would appreciate a reply as to next steps toward resolving the damage. - reply was received that you would be in contact - but I've not yet heard back.
Wendy H,
Customer service response - We're glad to hear that you've been happy with Brian's work, but we apologize for the damage to your refrigerator door. Please be assured we will be in touch shortly to discuss the next steps for resolving this issue.
Sears Home Services on 1718967457392
Technician was great. Parts & labor charges expensive for what I could find at a hardware store ten times cheaper. Lesson learned for next time. At least the problem does seem fixed, and technician provided good service.
Sean C,
Customer service response - We apologize for the concerns regarding parts and labor charges, Sean. Thank you for your feedback, and we're glad the technician provided good service and fixed the problem.
Sears Home Services on 1775593131956
Parts were not available, told will take 9 days and never sent information to AHS as suspposed to be, no customer care
Kamal S,
Customer service response - We apologize for the trouble you've faced, Kamal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759192969442
I had an appointment yesterday between 7-11am. Guy came to back door and rand doorbell. It eventually didn’t work. My wife was in the front room by front door. He just left and called me and left a message because I couldn’t answer. I called him back within 10 minutes and he didn't pick up. I left a message for him that i was there. He never called me back. I contacted the company(who only uses AI, absolutely no way to speak with someone). They rescheduled for 12-4pm. They never showed up. Each time i reached out i would get a text that someone was on their way. Never came or called. I called them again at 7am the next morning and AI informed me the next possible appointment was the following day! I cannot believe they would not have someone at my door first thing and I couldn’t even speak with an actual human!!!!
Kurt P,
Customer service response - We apologize for the trouble you've faced, Kurt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780445944597
This company is terrible set me up with a 7am-11am appointment window and didn't get to my house till 3pm they suck
Anthony S,
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778719143421
Had an appointment window between 7am-4pm and no one showed up, tried calling and you can't get a human. Waste of an entire day, don't waste yours.
Nichole B,
Customer service response - We apologize for the trouble you've faced, Nichole. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770596576124
The wait time to get my fridge repaired is over a month. They are an AI representative phone service, so you can’t even communicate with a human to confirm appointment etc. Also, the AI has changed my appointment on me even after I have called to verify. Beyond dissatisfy!!!! Update: my service appointment was rescheduled yet again for the 3rd time. I will be moving my business elsewhere. So incredibly anointed and dissatisfied with this company & their lack of communication & lack of human interaction.
margaret L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332466
Was very easy to schedule, serviceman was friendly and courteous. No real attempt to fix the problem, just quoted prices to fix that were over the cost of a new machine. So basically $150 to tell me I need a knew machine, and can’t apply the service fee to anything other than a home appliance warranty. Very overpriced diagnostics for little effort. Did not attempt to find out why the dishwasher reboots itself, just a hunch for $150 to tell me repairs are $600+. Don’t waste your money.
David G,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727751967851
Didn't do any service walked in walked out waited all day for nothing
Eric N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456710521
