610 S Carpenter Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (11 reviews)

Ron R

April 28, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on April 27, 2025

David H

March 21, 2025

Very good at his job and polite.

Source: Google

Customer service response - Thank you for your review, David! We're glad to hear that our technician was polite and skilled at his job.

Sears Home Services on March 20, 2025

Billy E

March 21, 2025

Our service technician was knowledgeable, professional, pleasant, conscientious and a good communicator!

Source: Google

Customer service response - Thank you for your review, Billy! We're glad to hear that our technician was knowledgeable, professional, and a good communicator.

Sears Home Services on March 20, 2025

Janet F

January 26, 2025

Josh was very prompt and polite, and listened to me about the issue I had with my old dryer. He was able to fix my dryer once we received the necessary parts.

Source: Google

Customer service response - Thank you for your review, Janet! We're glad to hear that Josh was prompt, polite, and able to fix your dryer efficiently.

Sears Home Services on January 26, 2025

Tom G

January 02, 2025

Very nice guy. Explained things well both times he was here.

Source: Google

Customer service response - Thank you for your review, Tom! We're glad to hear our technician was nice and explained things well during both visits.

Sears Home Services on January 02, 2025

Kari R

November 09, 2024

Friendly and knowledgeable technician.

Source: Google

Customer service response - Thank you for your 5-star review, Kari! We're glad to hear that our technician was friendly and knowledgeable.

Sears Home Services on November 10, 2024

Michael M

August 28, 2024

Very pleasant and knowledgeable.

Source: Google

Customer service response - Thank you for your kind words, Michael! We're delighted to hear you had a pleasant experience with our knowledgeable team.

Sears Home Services on August 28, 2024

Laurie G

July 25, 2024

Chris was very apologetic for being delayed. Called when he was on his way and was very efficient. Excellent service man

Source: Google

Customer service response - Thank you for acknowledging Chris's professionalism and efficiency. We're glad you were satisfied with our service!

Sears Home Services on July 25, 2024

The M

February 24, 2025

It's an alright atmosphere unaccounted for the fact that the manager was in the back yelling heard something about the wrong order being fulfilled he was pretty belligerent I was just stunned

Source: Google

Customer service response - We apologize for the experience you had with the manager, The Modding Muffin. We appreciate your feedback and will address this issue to ensure a better atmosphere.

Sears Home Services on February 24, 2025

Clark L

December 27, 2024

Have a protection agreement on our washer and dryer. Two years ago.our dryer went down and after about a month they determined it was unrepairable. Another two months before they replaced the dryer. Now the washer failed and they have made several appointments to diagnose what is wrong over the period of five weeks and cancelled each time. Today, they did not even call to cancel just didn’t show up! They then rescheduled the diagnostic appointment for late January! And we are paying for this “service.” UPDATE: So I called the number Sears supplied and unsurprisingly you cannot TALK to anyone. Just a series of “If this, press this” none of which lead you to an actual person! When wen finally got through to a person, they denied that they had authorized using a third party!!! I CANNOT EMPHASIZE STRONGLY ENOUGH - DO NOT USE SEARS HOME SERVICES (and yes I know I am shouting).

Source: Google

Customer service response - We apologize for the trouble you've faced, Clark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on December 26, 2024

Average Rating: 4.1/5 (11 reviews)