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610 S Carpenter Ave Reviews
Read reviews from customers who used our services at 610 S Carpenter Ave
Total reviews
25
Average Rating
4.3/5
Heather M,
Customer service response - Thank you for the amazing 5-star review, Heather! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778771173632
Max was excellent. Very patient and personable. Warranty work was done with no questions.
Jeff S,
Customer service response - Thank you for your feedback, Jeff! We're glad to hear Max was patient, personable, and efficient with the warranty work.
Sears Home Services on 1778173590076
Very friendly and respectful.
Guardian M,
Customer service response - Thank you for your feedback! We're glad to hear you found our service friendly and respectful.
Sears Home Services on 1775696371506
Very professional, knew his stuff 👏
Jean L,
Customer service response - Thank you for your review, Jean! We're glad to hear that our technician was professional and knowledgeable.
Sears Home Services on 1762299740006
Under warranty
Ray N,
Customer service response - Thank you for your review, Ray! We're glad to hear that your service was covered under warranty.
Sears Home Services on 1762300709307
Chris is in my opinion the best service repairman that I have ever worked with as a customer because he cares about the job and particularly the customer which is the most important part of the relationship He deserves a raise!!!!!
Maxine N,
Customer service response - Thank you for your review, Maxine! We're thrilled to hear that Chris's dedication and care made such a positive impact on your experience.
Sears Home Services on 1754638343910
Polite throughout and quick. Would recommend.
Susan S,
Customer service response - Thank you for your review, Susan! We're glad to hear that our service was polite and quick.
Sears Home Services on 1754638515984
Our technician, Josh, got here earlier than expected, which was great. He quickly diagnosed that the transmission on our 3 1/2 year old GE washing machine was very close to failing and that it would be cheaper to find a brand new unit than to repair this GE washer. He also gave us a recommended brand that he feels is very reliable for the price AND his recommended brand was $250.00 cheaper than replacing the transmission. Will definitely call Sears again whenever a future appliance repair is required.
Jeffrey S,
Customer service response - Thank you for your review, Jeffrey! We're glad to hear that Josh provided valuable advice and recommendations for your washing machine situation.
Sears Home Services on 1752807755703
Josh was knowledgeable, friendly and efficient.
David L,
Customer service response - Thank you for your review, David! We're glad to hear that Josh was knowledgeable, friendly, and efficient during your service.
Sears Home Services on 1752454414887
Service technician, Josh was able to identify the problem with my washer and quickly resolve it. His great knowledge and expertise were much appreciated as was his kind and personable demeanor. Thank you Josh!!!!
Joan W,
Customer service response - Thank you for your review, Joan! We're glad to hear that Josh's expertise and personable demeanor made your washer repair experience a positive one.
Sears Home Services on 1750981129474
Truly Josh took the pain and hassle away from dealing with the website bots. If it wasn’t for his superior customer service I would have been disappointed with this experience.
Jeff J,
Customer service response - Thank you for your review, Jeff! We're glad to hear that Josh's superior customer service made your experience a positive one.
Sears Home Services on 1750637735432
Josh was very friendly. He was very thorough and wanted to make sure my dryer work properly and quietly before he left.
Susan K,
Customer service response - Thank you for your review, Susan! We're glad to hear that Josh was friendly and thorough in ensuring your dryer worked properly and quietly.
Sears Home Services on 1750374836441
Ron R,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1745799565473
Very good at his job and polite.
David H,
Customer service response - Thank you for your review, David! We're glad to hear that our technician was polite and skilled at his job.
Sears Home Services on 1742517643508
Our service technician was knowledgeable, professional, pleasant, conscientious and a good communicator!
Billy E,
Customer service response - Thank you for your review, Billy! We're glad to hear that our technician was knowledgeable, professional, and a good communicator.
Sears Home Services on 1742518300756
Josh was very prompt and polite, and listened to me about the issue I had with my old dryer. He was able to fix my dryer once we received the necessary parts.
Janet F,
Customer service response - Thank you for your review, Janet! We're glad to hear that Josh was prompt, polite, and able to fix your dryer efficiently.
Sears Home Services on 1737934621934
Very nice guy. Explained things well both times he was here.
Tom G,
Customer service response - Thank you for your review, Tom! We're glad to hear our technician was nice and explained things well during both visits.
Sears Home Services on 1735871009487
Friendly and knowledgeable technician.
Kari R,
Customer service response - Thank you for your 5-star review, Kari! We're glad to hear that our technician was friendly and knowledgeable.
Sears Home Services on 1731250079963
Very pleasant and knowledgeable.
Michael M,
Customer service response - Thank you for your kind words, Michael! We're delighted to hear you had a pleasant experience with our knowledgeable team.
Sears Home Services on 1724901624240
Chris was very apologetic for being delayed. Called when he was on his way and was very efficient. Excellent service man
Laurie G,
Customer service response - Thank you for acknowledging Chris's professionalism and efficiency. We're glad you were satisfied with our service!
Sears Home Services on 1721961957622
It's an alright atmosphere unaccounted for the fact that the manager was in the back yelling heard something about the wrong order being fulfilled he was pretty belligerent I was just stunned
The M,
Customer service response - We apologize for the experience you had with the manager, The Modding Muffin. We appreciate your feedback and will address this issue to ensure a better atmosphere.
Sears Home Services on 1740438829475
Sears Appliance Repair has been terrible. I am all for automation and optimization but not having an option to reach a human being is irresponsible and inefficient. My appointment has been rescheduled twice without any updates. Every day it has says my technician will arrive at a certain time and as time goes on it gets pushed later and later until I eventually get rescheduled. Please fix your workflow to include a human operator as a last resort or at least give an option to call the said technician assigned to my service request to see if he will even be showing up. If I could give 0 stars I would.
Aurelio D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765769013805
Tech never showed after Sears A.I. canceled and rescheduled my appointment 4 TIMES! Cannot reach a human being.
Natalie C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758503951796
Have a protection agreement on our washer and dryer. Two years ago.our dryer went down and after about a month they determined it was unrepairable. Another two months before they replaced the dryer. Now the washer failed and they have made several appointments to diagnose what is wrong over the period of five weeks and cancelled each time. Today, they did not even call to cancel just didn’t show up! They then rescheduled the diagnostic appointment for late January! And we are paying for this “service.” UPDATE: So I called the number Sears supplied and unsurprisingly you cannot TALK to anyone. Just a series of “If this, press this” none of which lead you to an actual person! When wen finally got through to a person, they denied that they had authorized using a third party!!! I CANNOT EMPHASIZE STRONGLY ENOUGH - DO NOT USE SEARS HOME SERVICES (and yes I know I am shouting).
Clark L,
Customer service response - We apologize for the trouble you've faced, Clark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735274809209
I called and who ever I spoke to was more interested in selling me a repair plan for all my appliances that helping me get a repair done for my washing machine. She never asked me for my address which at the time I didn't realize because I was trying to get her to listen to me. After it was scheduled I went in and checked it was my address in Colorado which I haven't lived at for over 5 years. I called and canceled. I went to home depot and bought a new washer. I have never been so frustrated with a service in my life and will never use or call Sears again.
Deb M,
Customer service response - We apologize for the trouble you've faced, Deb. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729134728715
