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802 W State St Reviews
Read reviews from customers who used our services at 802 W State St
Total reviews
58
Average Rating
4.3/5
Fast Service! Great Customer Service!
Bey H,
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you appreciated our fast service and great customer service.
Sears Home Services on 1707197125774
Efficient and professional.
Bernie K,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our efficient and professional service.
Sears Home Services on 1707405924279
Our technician was the best. He made sure we were happy with the repair. He was very curious.
P S,
Erik S,
Darla B,
Worker was knowledgeable and proficient. However waiting until the very end of the window without status information was not good. A narrower window would be better
Roger R,
Customer service response - Thank you for your feedback, Roger. We're glad to hear you found our worker knowledgeable, and we appreciate your suggestion on improving our service window communication.
Sears Home Services on 1747183991915
Joel H,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1746664030589
Technician was great! He was friendly and knowledgeable. However, the call service center told us it would be fixed the same day. Technician said they can't possibly carry every part. It was a waste of my time off of work and money for his time. My washer is still not fixed and I'm out $140 for him to come look at it. Seems like if you could talk to a technician prior to service the customer would be better off.
Kathy T,
Customer service response - We apologize for the inconvenience, Kathy. We appreciate your feedback and will work to improve our communication and service process to better meet customer expectations.
Sears Home Services on 1734053104400
Had a service scheduled for my washer. Took the day off work and waited all day for the tech to show up. At 4:59pm I got a text saying I rescheduled my appointment for the next day, which I did not. I was unable to talk to anyone to clarify that since customer service is all done with AI now. I took a second day off work. The tech showed up and did his thing. He was very friendly and helpful, I had no issues with him at all. After his trouble shooting he told me the parts and labor would be almost $500, plus he couldn't guarantee it would fix the issue and I might have to replace the control board as well, which would be an additional $300. I declined the repair deciding it would be cheaper to go buy a new washer. I was then charged $129 for the service call.
Joshua W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774575968900
No call/ no show,waited well over 12 hours. Would not recommend to anyone. Also, don't expect to talk to a human being!
Ben A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773015835396
