802 W State St Reviews

Technician was great! He was friendly and knowledgeable. However, the call service center told us it would be fixed the same day. Technician said they can't possibly carry every part. It was a waste of my time off of work and money for his time. My washer is still not fixed and I'm out $140 for him to come look at it. Seems like if you could talk to a technician prior to service the customer would be better off.

Had a service scheduled for my washer. Took the day off work and waited all day for the tech to show up. At 4:59pm I got a text saying I rescheduled my appointment for the next day, which I did not. I was unable to talk to anyone to clarify that since customer service is all done with AI now. I took a second day off work. The tech showed up and did his thing. He was very friendly and helpful, I had no issues with him at all. After his trouble shooting he told me the parts and labor would be almost $500, plus he couldn't guarantee it would fix the issue and I might have to replace the control board as well, which would be an additional $300. I declined the repair deciding it would be cheaper to go buy a new washer. I was then charged $129 for the service call.

No call/ no show,waited well over 12 hours. Would not recommend to anyone. Also, don't expect to talk to a human being!

They will make you wait all day at home. 9 freaking hours. No update that they aren't coming till after 5pm. Do not use this company. They don't care about your time at all. Luckily I'm not dumb but to tell me you still have 3 stops before me at 2pm. How about you call then instead of making me talk to a robot and wasting people's time.

Very very poor. I got charge for a service that couldn’t be completed as the no longer can get parts. I tried to make a billing dispute but could not talk to a live Person. AI is and was of know help. I strong would never recommend sears home services.

Very bad experience, back in February they sent service man to check my refrigerator and ordered parts, the parts came in February itself, since then they have been scheduling and rescheduling my appointment, it's been almost 7 to 8 times and I am without working fridge since past 2 months. Very pathetic customer services and they have several numbers to call, but same automatic responses. I will never recommend them and cancel my service also.

Scheduled an appointment for this Thursday. Appointment rescheduled without a reason why. Now have to wait a week to get my washer fix. When you try to call you get a machine and can't talk to a human. Not impressed.

Never communicated directly with me. Was given window of 8-5 PM @ 5:30 call Sears to ask what was going on. Was toldtechnician was delayed but to still expect him. Within 1 minute from hanging up phoneI received 4 emails saying service had occured and receipts issued. NOT acceptable

Absolutely 100% awful. I had 6 appointments that the AI every single time around 1130 texted and said for unforseen reasons. FiNALLY a tech arrived today and walked all over my home with dirty and wet shoes and I just mopped and cleaned all my floors. Years ago the service was top notch. This year absolutely horrid. I want to be reimbursed for my protection agreement asap