3099 28th St SE Reviews

My 25+ year old Kenmore Washer has been resurrected thanks to Simon. What a warrior this appliance has been. They just don't make 'em like they used to. I look forward to another 25 years.

Anthony is an excellent technician

Simon knew what he was doing and was quick to repair. Only wish we didn't have to wait so long for appointments and had more choices and shorter time expectancy.

Tech was timely and capable. He communicated his arrival time and showed up when expected. Problem was solved and the air flow of the gas dryer was checked. Only hesitation about rating the serve as excellent is the way the cost of service is explained. The website indicates the service charge for sending someone out to diagnose the problem will be applied to the cost of the repair if the customer chooses to have the repair. The actual cost of the work done was parts and labor as explained by the tech. Under 30 minutes and no parts replaced cost me an additional 50 bucks over the service charge.

Tom is a great technician, very knowledgeable and professional. The inability for me as the customer to talk to Sears in between visits is very inefficient.

The technicians themselves are amazing and great to work with. Their call-center I would give one star. I needed a part ordered and it never showed up. Every time I called they just told me to wait longer and they didn’t know why the part hadn’t arrived yet. I ended up just buying the part on my own and having the technician come back and install it. There is a language barrier with the call-center and that is why they were so difficult to work with.

The tech Jesse H was outstanding. Be aware that if parts are ordered and sent to your home address, you have to confirm receipt of parts or Sears will leave you hanging. Their automated appointment confirmation makes you beleive all is good but if you haven't confirmed receipt of parts you will not get serviced on your appointment day. Sears needs to do a better job here.

I was very pleased with the service. My only issue was that we had a morning appointment scheduled & he didn't arrive until 3:30. He told me that we were scheduled later in the day. I'm thinking the issue was with scheduling. If we had been notified that the appointment was going to be later in the day there would not have been any issues.