3099 28th St SE Reviews

The repair men were fine. It was impossible, however to communicate with Sears about the time of service.

The first tech that came to assess the issue was competent but was in ill health. That is not acceptable to spread germs in customer's homes. Claimed it wasn't COVID but there are other illnesses going around and I am a senior citizen. Not cool. The second tech also seemed competent and got it fixed quickly due to having the part shipped to me. Glad my dryer is in working order but certainly not entirely happy with the outrageous cost and I'll health of the technician.

The technician was fine but the experience with the scheduling system was difficult. Inaccurate lead time requirements for parts delivery caused a long delay in our first attempt at a repair, and then a false message about a part not being delivered on-time left us hunting down a human to talk to to avoid another delay with our second attempt at a repair.

Refrigerator would be running and fan would cut off for a blip, then start running again. Did this every 5 to 10 seconds while fridge was running. Service tech said it would be $300 for control board and/or $300 for invertor, plus $400 for labor. Suggested thinking about new fridge instead of putting in $700+ for 17 year old Kitchenaid. He did not do any diagnostics or even look at anything. Long story short, I did some youtubing and searching and replace two $3 parts on the control board. Now works perfectly.

AJ was great. No complaints. Fast and efficient. Very nice. No complaints on him as the technician. Good person and personable. I would change to 5 star for AJ’s rating. The stars are to the company. As for Sears company, my part was back ordered, I had to jump the hoops of contacting Sears to notify them when the part arrived, which in my opinion, they should take care of that hassle. Also, the part was $50 cheaper on the Sears direct parts page. Also, the part was in stock on the Sears website. I used the same part number as what was ordered. I inquired on that with customer service and apparently the technicians have different supplier for parts….as what I was told. Never leaves a good impression when I can find the part cheaper through your same platform.

I sent pictures regarding the issue I was having with my refridgerator - the hinge was broken and I had a part to replace it. When the technician came he looked at it and said almost immediately that the part I needed was the entire front of the freezer. He tried a couple of ways to try and fix it and then made a couple of suggestions. Why didn't they tell me FROM THE PICTURES I SENT that this repair couldn't be done? I had to pay $120 for basically nothing. Not happy with the company... nothing against the technician.

Can’t get a live human being to save my life when going through the sears home services #. Everything is AI service. Horrible customer service

Service technician was very knowledgeable and friendly however the cost to replace an igniter for our Samsung oven was unbelievably ridiculous.. almost the same price as a new oven! In addition, the Sears vehicle was leaking fluids and now my driveway is covered with an oily substance! It looks awful and will need to be power washed! Sad that I had to pay $129 for nothing but an oil stained driveway!

The technician was ok- he fixed what needed fixing, and he is the only reason I am giving 2 stars instead of none! The whole Sears home service/ customer experience was terrible! They were super fast to connect with initially and to send the technician for evaluation… but after that it took over a month (after the estimate, we were told it would be 2 weeks) to get the fridge fixed. It was difficult to contact them over the phone every time I called for updates. We were given 3 different appointments for which husband stayed home, and no one showed up. Was told would get a discount for all the inconvenience and several weeks later I am still waiting for the email. I think all these people we talked to on the phone are off shore and don’t have a good idea of what is really happening. Anyways- I DO NOT recommend using Sears home service!