3099 28th St SE Reviews

I am disappointed in the service provided because the oven repair has not been completed. Replacement parts failed immediately. A follow up technician indicated additional parts had been ordered and another service call was scheduled for today. The original technician has called three times today and I have been playing phone tag for hours. I have no idea what is going on to resolve the issue. Calling for information indicated I had no service calls scheduled and its always an automated response, no humans.

Scheduled a repair- got taken off the schedule with no communication or follow. The tech was someone I had his number from the past. he said it's really difficult since they can speak with anyone but AI. we have now scheduled 4visits and nothing has happened. can talk to a voice at all. the response to my last complaint was to call the same AI number with NO live agents. There are zero agents no live people screwed up schedules a total waste of time and now I can't get a refund on tje products we were forced to order and no one to put them in. This is a huge problem. NO WAY TO SPEAK TO ANYINE. THE TECH EVEN SAID ALL HIS CUSTOMERS COMPLAIN ALL THE TIME. NO ONE CARES. I EXPECT A LIVE PERSON CALL. NOT A PHONE NUMBER TO AI AGENTS WHO ARE A TOTAL JOKE. Why Choose Sears Home Services? Certified, insured techs WRONG Satisfaction guarantee - incorrect there is no help or call back or service at all the tech has no way to reach you and you have now canceled This is a lie - This is an electronicly generated responce since I have now got the same response every single time I write about my terrable service - You are full of crap when it comes to service. YOU OWE ME charges that total over $500 and you ask me to call and you only have AI agents So i can not speak to someone. TheTECH told me all his customers are angry and the only number he has is this same number above which goes to a AI sysem where you can get no answers. So I schedule another apointment so I could talk to an agent and that appoint was taken off the techs account iwth no reason for me or the tech. I have the tech number who says he has no number to call except the service number which is AI. Anyone reading this who wants to do a class action lawsuite please reach out to me. Do you realize you sent me the same phone number that I can NOT talk to a human it is your AI call center with no human voices at all. This is just like your company saying you will help and then sending the exact same AI phone number to call. I have tried this numberover and over and I have tried all the different numbers. Unless you call to buy a service you can not get a human. When you contact that number they send you over seas to a call center who can not do a thing except set up a service call. So you are totally encompetant as a service company. I expect my money back ASAP

This service is very poor. Our appliance has been broken for over three weeks and they have canceled our appointments twice! I would not purchase this service agreement again!

Text stated tech was in his way. Opened the schedule and it stated he had 4 jobs ahead of me. Went to the house and was there within 30mins. Never received a call or text from the tech and then it stated that the tech had been. Called the helpline and spoke to an AI robot who could not reschedule or tell me of the whereabouts of the tech. No help at all. The tech gave me 16 mins advance notice, from automated text to arrival and never called or texted me, just left.

Had them come out to a rental, the guy showed up didn't even touch the machine and said the couldnt fix it. Keep in mind that I have provided make/model when I asked them to come out. Tenant is an electrician, order a part of Amazon for $25 and fixed it in 25 mins. I have quite a few rentals but would never call Sears agains because its just a money grab with no concern for the client.

Is this business still open? The address online is incorrect as it is not located within the mall. I have an LG oven that I had 2 different service appointments scheduled for that both were cancelled at the last minute. At this point, it seems like this company is not actually in business. If you are, would you please provide a direct phone number to be able to speak to a local technician?

Washing machine broke and we have a newborn, which is a bad combination. Scheduled using the ai chat thing and was excited to get an appointment within two days so easily. I confirmed the appointment when prompted, added info on our machine and the problem online, etc. Waited around for the four hour window today and crickets. No call, no text, no email…just nothing. And I can’t figure out how to get an actual human on the phone to fix the missed appointment, I just get stuck in an automated loop with the chat, text, and phone number I tried which are all ai that don’t have options for if Sears was the problem. The only option I can find is booking another appointment five days from now. I won’t try this again, that’s for sure. Updating to add I finally got a text this morning from another ai bot apologizing for missing the appointment (no explanation) and asking me to reschedule. Still no way to get in touch with a human.

Still waiting on my refund, which supposedly was started on 11/13. Have called twice, with the promise to 'escalate' it.

December 2024-Still no calls or response to my emails. Telling friends and family that Sears appliance repair stole their Christmas presents from us. November 2024-New update: I guess it’s true that they can’t repair refrigerators under warranty. The compressor was replaced and ran fine for 3 days then burned out and leaked all the refrigerant and burned up oil into our whole house.. Save yourself the time trouble and service fees and just buy a new fridge. Also, still waiting on the $500 refund I was promised. October 2024-Jesse did a fantastic job with the diagnosis, parts ordering and warranty work. The call center however, was 100% pure disappointment. Twice I called for a status update on the missing filter dryer and was told that I was also waiting on the compressor even though it was sitting next to the refrigerator waiting to be installed. The second time I called I was told the the filter dryer was discontinued, my case was being escalated and someone would call me back within 72 hours. No one called. After another week I texted Jesse and asked if there was a substitute part for the filter dryer and he said he had one in his service vehicle and would try to make it out yet that day. He did and our refrigerator is working again. Thank you very much Jesse! We really appreciate you and your expert care! Very much appreciated! Brian & Deanna

He took a look and seemed confused by what I told him was happening. Said he’d never heard of that before. Didn’t seem to initially believe me. Was unable to access the actual problem and said that both electrical panels should be replaced despite showing me that the main one (and significantly more expensive one) still works. I also warned him the front panel would get very hot if he left the dryer plugged in. He said that seemed weird and had it plugged in long enough for the outer panel to start melting. He was nice and apologized that he couldn’t come later in the day.