3842 Pine Grove Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gloria
Quick and efficient
Customer service response - Thank you for the 5-star review, Gloria! We're delighted to hear you found our service quick and efficient.
Sears Home Services on September 04, 2024
Connie V
Customer service response - Thank you so much for the fantastic 5-star rating, Connie! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 09, 2024
Jen L
The communication from Sears was terrific. I received email and text notifications as requested. William called when he was 10 minutes from arrival to let us know. He was professional, asked questions and listened as i explained what was not working and thorough in his diagnostics. Highly recommend this company and will use again if in need of any appliance repair.
Customer service response - We're thrilled to hear about your positive experience and appreciate your highlight on our communication and William's professionalism. Thank you for recommending us and we look forward to assisting you in the future!
Sears Home Services on June 03, 2024
Traci H
John is always thorough, friendly, and professional.
Customer service response - Thank you for your review! We're glad to hear that John provided thorough, friendly, and professional service. We appreciate your feedback and support.
Sears Home Services on February 08, 2024
L. D
Bill is a great .., highly recommend
Karen W
Trisha C
The technician was very friendly and knowledgeable. I gave 4 stars because of the scheduling.
Customer service response - Thank you for your feedback, Trisha! We're glad to hear the technician was friendly and knowledgeable. We appreciate your input on scheduling and will work to improve it.
Sears Home Services on October 06, 2024
aimee B
Horrible customer service. The laundry machine stopped working on November 26th. The soonest repair appointment was December 4th. However, the technician never arrived and never called to reschedule. The next day, December 5th, I received a text that said “Patrick S.” Would be at my house at 10:30. 11:30, no Patrick. Updated eta, 12:46. 12:46, no Patrick. Updated eta, 2:00. 2:00, no Patrick. Updated eta, 3:00. At 3:35 Patrick finally called me to tell me he wasn’t because the roads were too bad. (They were definitely not too bad to drive. I’ll add pictures.) When I told him I was out and about, and that the roads are just fine he got mad, told me he wasn’t going to fix my machine and hung up. Not 5 minutes later I opened the tracking app to see that Patrick S. had claimed to arrive at my house and closed the claim. Let me be perfectly clear….. he was NEVER on my property much less in my home to repair my machine.
Customer service response - We apologize for the trouble you've faced, aimee. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 05, 2024
Matthew R
Customer service response - Matthew, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on March 31, 2024
