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3842 Pine Grove Reviews
Read reviews from customers who used our services at 3842 Pine Grove
Total reviews
43
Average Rating
4.8/5
The first visit I was a little unsure about how I felt regarding the service. The second visit when they made the repair things were much better and the technicians were pleasant. I was able to print my receipt on my printer and everything hopefully stays running. I feel like the price was pretty high but they were able to get here the quickest the part Arrived quicker than anticipated the repair was able to be made quicker. I did buy a new refrigerator in the inter rim but fortunately was able to cancel that because the repair was faster than anticipated. The total cost for the refrigerator repair was just under $600 which was cheaper than the new fridge.
Drea P,
Customer service response - Thank you for your feedback, Drea! We're glad to hear the second visit improved your experience and that the repair was completed quickly, allowing you to cancel your new refrigerator purchase.
Sears Home Services on 1792157217648
Jordan was courteous pleasant and very polite, very nice young man very knowledgeable
Louann K,
Customer service response - Thank you for your feedback, Louann! We're glad to hear Jordan was courteous, pleasant, and knowledgeable.
Sears Home Services on 1792080719674
Tracy S,
Customer service response - Thank you for the amazing 5-star review, Tracy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1790031748622
Fixed my mower in a timely manner. Friendly and informative.
Benjamin S,
Customer service response - Thank you for your feedback, Benjamin! We're glad to hear your mower was fixed in a timely manner and that you found our service friendly and informative.
Sears Home Services on 1785340089131
Super friendly & efficient technician
Richard T,
Customer service response - Thank you for your feedback, Richard! We're glad to hear you found the technician super friendly and efficient.
Sears Home Services on 1783937065860
The repairman was good (pump replacement on a washer/dryer combo machine). Did a good job, fast, made sure to call before to let me know he was on his way here, and explained everything well. There was a little issue with planning appointments, they'd offered to move the appointment up a couple days and then forgot to cancel the original days appointment. So not really a big deal. All in all it was good service.
Bill S,
Customer service response - Thank you for your review, Bill! We're glad to hear the repairman did a good job and communicated well. We appreciate your understanding regarding the scheduling issue and are happy you found the service overall satisfactory.
Sears Home Services on 1768353692307
Patrick was very polite, hard working and efficient.
Randy S,
Customer service response - Thank you for your review, Randy! We're glad to hear Patrick was polite, hard-working, and efficient.
Sears Home Services on 1767921779676
Laura J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1767855488442
Cyrus B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1766107316001
Edward L,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1765938938947
Patrick was such a kind informative technician. The system Sears uses to track your tech throughout the appointment window works flawlessly. I was able to see where Patrick was, how many stops away he was from mine, and it updated live throughout the 8am-3pm I think I appointment window which made such a range of times much easier to navigate. I highly recommend Sears and Patrick for any appliance repairs. Thank you!
B. B,
Customer service response - Thank you for your detailed review, Amanda! We're glad to hear Patrick was kind and informative, and that you found our tracking system helpful. We appreciate your recommendation!
Sears Home Services on 1763689496193
Arrived on time, installed in a timely manner. Kept my laundry room clean.
Anton K,
Customer service response - Thank you for your review, Anton! We're glad to hear our technician was punctual, efficient, and maintained cleanliness in your laundry room.
Sears Home Services on 1761868965193
Repairman was courteous and honest about the repair needed and costs involved. Would recommend appliance services.
McKenna K,
Customer service response - Thank you for your review, McKenna! We're glad to hear our repairman was courteous and honest. We appreciate your recommendation.
Sears Home Services on 1760403886343
Patrick provided excellent service.
Diane S,
Customer service response - Thank you for your review, Diane! We're glad to hear Patrick provided excellent service.
Sears Home Services on 1760059582872
This was a warranty repair paid buy the manufacturer. I was impressed with the technician,. He knew his stuff, and we as in and out. What I don't care for is the appointment availability of 8am to 4pm. That's a whole workday. Many people can't afford that luxury.
Caesar C,
Customer service response - Thank you for your feedback, Caesar! We're glad to hear you were impressed with our technician's expertise. We appreciate your input on appointment availability and will consider it for future improvements.
Sears Home Services on 1759886363724
Rick T,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1759887876627
Very nice gentleman and very knowledgeable. He showed me things I didn't know about my mower after five years. I would choose him again for repair.
Francis,
Customer service response - Thank you for your review, Francis! We're glad to hear our technician was knowledgeable and helpful with your mower. We look forward to assisting you again in the future.
Sears Home Services on 1754280408065
John was efficient, patient and answered all my questions in a manner that really helped me understand what I needed to do.
micki S,
Customer service response - Thank you for your review, Micki! We're glad to hear that John was efficient, patient, and helpful in answering all your questions.
Sears Home Services on 1753660528359
He was quick and informative! Even though my fridge seemed to be perfectly fine the day of the appointment, he still made sure to address the issue I was having!
Krystun S,
Customer service response - Thank you for your 5-star review, Krystun! We're glad to hear our technician was quick and informative, and addressed your concerns even when the fridge seemed fine.
Sears Home Services on 1752627537458
Charles B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1751939138024
Excellent service!!!
Ken R,
Customer service response - Thank you for your 5-star review, Ken! We're glad to hear you received excellent service.
Sears Home Services on 1750981193396
Nice service guy.
Valerie L,
Customer service response - Thank you for your review, Valerie! We're glad to hear you had a positive experience with our service technician.
Sears Home Services on 1750834754354
Elaine E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1750727765605
Bill M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1750209424369
Susan C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1749083419346
