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18900 Michigan Ave Ste 1001 Reviews
Read reviews from customers who used our services at 18900 Michigan Ave Ste 1001
Total reviews
266
Average Rating
4.9/5
0
If i could rate it zero stars i would. The repair tech never showed up and it was never fixed.
Francisco R,
Detroit, MICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778872857521
Sears appliance protection plan Scam
Technician/company staff failed to honor the appliance replacement plan although no technician or lead technician has been able to repair my refrigerator after approximately 10 attempts within 18 months. Every technician has failed has repair my refrigerator and yet, refuses to request a replacement. They are rerunning a scam. They charged me for 3 $100 deductible although they have been repairing the same refrigerator problem. Due to not repairing the refrigerator, it had leaked numerous times causing damage to my floor tile. Lead technician Kevin failed to replace all parts that the previous technician reported being a problem. One day after Kevin and another technician claimed that they fixed the problem, the refrigerator malfunctioned once again. Therefore, their attempt to repair the same problem with my refrigerator was another failure due to the same reoccurring problem. Although they haven't been able to repair the refrigerator, they have continuously refused honor the replacement agreement.
Rachele G,
Detroit, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334103147
401 dryer
401 Dryer still not working after the technician did the repair
David F,
Detroit, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732754022507
3 or 4 visits no results
Out of those 3/4 visits only one repairman actually tried to fix the issue. One of these could be same repairman. I have a dishwasher that appeared to have one problem with hose being broke going into garage disposal in sink. One couldn't get dishwasher out. One looked at it and said sorry. One discovered other problems with computer boards and the last fixed the boards but refused fixing the hose. I have a dishwasher working but sitting in the middle of my kitchen. I feel like this warranty program is a scam.
TeaTia,
Detroit, MICustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725139173749
Not satisfied
I feel like I got robbed
Ayisha D,
Dearborn, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727411372
Didn't fix anything Wouldn't look for any problem
My washer leaked almost the entire drum of water out on the floor. And this tech said well I don't see any water now ..the next time it does it take a picture. So you expect my elderly parents to life, tip, crawl on the floor and take pictures as my basement floods again to self diagnose the problem because your to lazy or ignorant to do your job. VERY UNSATISFIED!!!!!
Amanda G,
Dearborn Hts, MICustomer service response - Amanda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692826716255