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18900 Michigan Ave Ste 1001 Reviews
Read reviews from customers who used our services at 18900 Michigan Ave Ste 1001
Total reviews
263
Average Rating
4.9/5
Quick diagnosis
Charles was quick to diagnose the problem, unfortunately the cost to repair was way more then buying a new washing machine.
Nicole,
Oak Park, MI.
Mr. B. Adonis was very professional, very knowledgeable, very friendly, and gave excellent service.
Barb,
Detroit, MIFriendly and Knowledgeable
Seth performed well. He kept me informed throughout the whole maintenance process.
Ricky J,
Detroit, MIDryer Repair
Chuck, I had my dryer repaired today. The service technician created called me and arrived on time. Chuck was very professional and courteous.
Joe W,
Detroit, MIServices repair
Very pleasure and knowledge. Problem was fixed fast and explained my problem.
Tanja M,
Detroit, MIRepair of refrigerator
The service person was courteous and did his job in a efficient manner and was thorough
Sharon M,
Detroit, MISears Kenmore Elite Washer Repair
Howard diagnosed our washer problem as worn bearnings. He ordered the parts which were shipped to our home and returned two weeks later to install the new bearings. He was very knowledgeable and skillful in completing the repair. We were very happy with his service
Robert M,
Dearborn, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1736894270661
0
If i could rate it zero stars i would. The repair tech never showed up and it was never fixed.
Francisco R,
Detroit, MICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1778872857521
Sears appliance protection plan Scam
Technician/company staff failed to honor the appliance replacement plan although no technician or lead technician has been able to repair my refrigerator after approximately 10 attempts within 18 months. Every technician has failed has repair my refrigerator and yet, refuses to request a replacement. They are rerunning a scam. They charged me for 3 $100 deductible although they have been repairing the same refrigerator problem. Due to not repairing the refrigerator, it had leaked numerous times causing damage to my floor tile. Lead technician Kevin failed to replace all parts that the previous technician reported being a problem. One day after Kevin and another technician claimed that they fixed the problem, the refrigerator malfunctioned once again. Therefore, their attempt to repair the same problem with my refrigerator was another failure due to the same reoccurring problem. Although they haven't been able to repair the refrigerator, they have continuously refused honor the replacement agreement.
Rachele G,
Detroit, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334103147
401 dryer
401 Dryer still not working after the technician did the repair
David F,
Detroit, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732754022507