352 S Willowbrook Road Ste F Reviews

Worse i never had, they come out several times and my washer still broke leaking water in my property. No good 👎

I tried running a load of laundry through after the technician left. Still having the same problem the error code of F6 and E2 came up on the control panel.

He didn't do anything.

This company is a scam. Like previous reviews note, there is no actual human to talk to. It is 'AI' only, and a poor version at that. Also, the tech is not actually in Coldwater. Don't be fooled by a local business address. I contacted this company for an appliance repair for my refrigerator. They came out once. I was told it would be a $750 repair, but the repair technician didn’t have the part so they would have to come out the following week. Payment was required at the time of service for parts and labor. They originally scheduled for Tuesday, 9/23/25. They cancelled. I rescheduled for Thursday, 9/25/25 and despite having a 9-hr window of time to show, the person never showed and a service tech sent a message at 5:20 pm saying they rescheduled for first available spot on Friday, 9/26/25. On Friday, despite being 'rescheduled for the first available spot' no one-showed up despite having another 9-hr window of service. I would recommend not to contact this company with your business. They are con-artists of the worst kind. Update: I find it interesting that someone makes the time to reply to their google reviews, but their company has gone 'all-in' for AI and customer service. My guess is they get the '1' star reviews so often, some corporate jockey has their 'I'm sorry' template on the front page of their desktop.

No office in Coldwater. No humans to speak to. Repair person couldn't work with our warranty. Didn't get any help for our LG refrigerator just lost days waiting for nothing.

It has taken 3 months!!!! to fix our washer. AI kept canceling our appointments. I have complained for weeks and months about this issue!!! get it FIXED!!!

We were told the technician would be at our home between 8 am and 5 pm. He never showed up and then sent in a report that he did. My wife waited all day for them to come. We are very upset and disappointed as our food is all spoiling.

Finally a five star tech arrived to fix our washer - 14 days after the first tech was at our house. You have very poor communication between your techs. The last tech had no record of our washer.. Also, it was almost impossible and very frustrating talking with AI and connecting on line.

I would give it less than a star. I have been wasting my time with AI Generated text, scheduling agent, and automated phone loops for days now. The scheduling agent via text message offers an earlier repair date for getting my washing machine fixed, which I take. When they fail to be able to meet the new date, they want to schedule me out further than my original scheduled date. When you call to arrange to have the original date prior to the bump up, you get placed in an automated phone response hell with virtually no way to speak to a person. If you do happen to get through to a person, it is a person at an overseas call center. If it wasn't for wanting to maintain the manufacturer's warranty, I would have just purchased the part from Amazon and made the repair myself. The washing machine would have been fixed in less than 2 weeks. I'm currently still waiting for the repair at about the six week mark.

I called and set up an appointment. First off, they tried convincing me to buy special service packages. Second, during the entire week before my appointment day, all I ever saw for a time was "between 8am and 5pm." This includes the day before my appointment, so I had to use a vacation day from work in order to make sure I was home for when the repair tech showed up (because of course they don't do weekends). Lastly, this time window did not become more specific even on the day of my appointment. I was finally called and told that someone could not make it in for my repair appointment about halfway through the 8-5 window. I appreciate the apology for the inconvenience, but it's still a rather large inconvenience. I'm calling someone else (and getting a local person, not a call center).