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352 S Willowbrook Road Ste F Reviews
Read reviews from customers who used our services at 352 S Willowbrook Road Ste F
Total reviews
54
Average Rating
4.3/5
He was very professional and explained the problem very well. Although it could not be repaired under warranty, he let me know he was contacting the manufacturer to get a replacement or refund.
Claudia W,
Customer service response - Thank you for your feedback, Claudia! We're glad to hear the technician was professional and informative, and that he is assisting with contacting the manufacturer for a resolution.
Sears Home Services on 1778804542692
He was on time, very friendly, explained everything so I could understand.
Rebekah J,
Customer service response - Thank you for your feedback, Rebekah! We're glad to hear our technician was on time, friendly, and explained everything clearly.
Sears Home Services on 1775331682655
For my first appointment Richard diagnosed the problem and order a replacement part. He was fast and friendly. For the next 3 appointments to install the replacement part - no one ever showed up - my wait time was 32hours for those 3 appointments. Todays appointment was obtained through customer service after I complained about 3 "no shows," everything went well and the tech was very efficient and pleasant. I won't know if the problem is fixed until tomorrow. The service isn't overpriced as stated below, but the part seemed very expensive. In any event, I thought Richard did a great job and was very conscientios.
Krista G,
Customer service response - Thank you for your review, Krista. We're happy to hear that Richard provided fast and friendly service, but we apologize for the missed appointments and inconvenience. Please contact us directly if you need further assistance.
Sears Home Services on 1769556105573
Chris W,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1768181369910
Nychole W,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1765846490879
Duane S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1765330826669
Awesome Service! Will definitely use them next time! Fixed my out of warranty stove in 20 minutes and only $139. Didn't have to wait all day either. Got here about 10:20am. I like the text updates and the ability to track by time. Very helpful.
Thunder C,
Customer service response - Thank you for your 5-star review, Mavis! We're happy to hear that you appreciated the quick and efficient service, as well as the helpful text updates.
Sears Home Services on 1765163133394
Gary H,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1764911144410
Joshua was excellent
Teresa V,
Customer service response - Thank you for your 5-star review, Teresa! We're happy to hear that Joshua provided excellent service.
Sears Home Services on 1762738041378
Very nice tech
Tim D,
Customer service response - Thank you for your 5-star review, Tim! We're happy to hear that you found our technician to be very nice.
Sears Home Services on 1762131366338
