352 S Willowbrook Road Ste F Reviews
Showing most recent reviews from verified customers of Sears Home Services
jim V
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 15, 2024
Larry E
Repair technician, Benjamin, was extremely polite and did the repair to satisfaction
Customer service response - We're glad to hear that Benjamin provided you with satisfactory and polite service. Thank you for taking the time to leave us a review.
Sears Home Services on August 07, 2024
Janice M
The Technition was not the problem. The problem is with Sears communication. They told me 3 times they would be here to fix my problem from 8 AM to 5 PM. 3 times I sat here all day and nobody showed up.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 03, 2024
Janice B
William was knowledgeable and wanted to make sure all of our issues were resolved before he left. He went the extra mile to make a few phone calls and resolved all of our issues with our GE Laundry Unit.
Customer service response - Thank you for recognizing William's dedication and effort in resolving your GE Laundry Unit issues. We truly appreciate your feedback and are glad we could meet your expectations.
Sears Home Services on March 27, 2024
Sara G
The tech that visited our home today was professional and knowledgable. After having had another servicing agency out for the same issue, he got on the phone to GE and found out more information in 30 minutes than the other agency did in two visits with a replacement part. While he could not do anything to help, thanks to him I now know this is a KNOWN ISSUE with GE and there is a company bulletin out regarding it and the fix. Taking my case back to GE consumer relations as I'm pretty sure they've know about this for some time and the company is wasting my warranty length and time trying to "fix" the issue when they already knew what was wrong! Thank you to your wonderful tech for helping bring this to light!
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that our technician was professional and knowledgeable. We apologize for any inconvenience caused and appreciate your understanding.
Sears Home Services on January 19, 2024
jerry B
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 26, 2024
Heather S
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Diana C
Ald0 C
Robert V
