352 S Willowbrook Road Ste F Reviews

We were told the technician would be at our home between 8 am and 5 pm. He never showed up and then sent in a report that he did. My wife waited all day for them to come. We are very upset and disappointed as our food is all spoiling.

Finally a five star tech arrived to fix our washer - 14 days after the first tech was at our house. You have very poor communication between your techs. The last tech had no record of our washer.. Also, it was almost impossible and very frustrating talking with AI and connecting on line.

I would give it less than a star. I have been wasting my time with AI Generated text, scheduling agent, and automated phone loops for days now. The scheduling agent via text message offers an earlier repair date for getting my washing machine fixed, which I take. When they fail to be able to meet the new date, they want to schedule me out further than my original scheduled date. When you call to arrange to have the original date prior to the bump up, you get placed in an automated phone response hell with virtually no way to speak to a person. If you do happen to get through to a person, it is a person at an overseas call center. If it wasn't for wanting to maintain the manufacturer's warranty, I would have just purchased the part from Amazon and made the repair myself. The washing machine would have been fixed in less than 2 weeks. I'm currently still waiting for the repair at about the six week mark.

I called and set up an appointment. First off, they tried convincing me to buy special service packages. Second, during the entire week before my appointment day, all I ever saw for a time was "between 8am and 5pm." This includes the day before my appointment, so I had to use a vacation day from work in order to make sure I was home for when the repair tech showed up (because of course they don't do weekends). Lastly, this time window did not become more specific even on the day of my appointment. I was finally called and told that someone could not make it in for my repair appointment about halfway through the 8-5 window. I appreciate the apology for the inconvenience, but it's still a rather large inconvenience. I'm calling someone else (and getting a local person, not a call center).