5575 B Drive N Reviews

Was told by the warranty company he works for, he would be arriving between 0800 and 1700 hours. 1705 he calls to say he would be another 20 minutes out. I was more disgusted at the company he worked for, I waisted a whole day for 5 minutes worth of work. WAISTED DAY.

The work was completed in a timely and efficient way.

Sears is great , except they give you an impossible arrival window of 0800-1700. How can I do this when I work every day? They require someone to be there that is an adult , which I understand, but as a single mom who works full time this is tough. And their technicians made a huge mess twice now when working on my freezer. They left my food out and did not put it back. My ice maker was broken not my freezer. So food had to be thrown out and my kids popsicles melted. The other person had left all kinds of debris on my kitchen floor. They did however fix the issue promptly.

While the technician did the work, the company needs to work on getting someone out quicker. This service call took 9 weeks and 8 cancellations/rescheduled appointments. The AI scheduling system constantly changes. Initiall today, it said the technician would be there at 7:35am, but the technician showed after 10am with no alert phone call. While the technician did the work, I wouldn’t recommend Sears Home Services plan. Tyler is the 4th technician who has looked at the dishwasher. He is the only person who took the time to diagnose and explain the problem. I explained that the part that was ordered came from a technician over the phone. He let me know that the part wasn’t necessary. He seemed like a honest and trustworthy person. I hope his work really fixes the problem.

The technician showed up within the 8-hour window and did a fantastic job

Scheduled repair the next business day. The assessment and repair was carried out efficiently and at a reasonable price. Communications from Sears were confused. I clearly said it was microwave but order form said oven. "Virtual tech will call" - No. A phone call about 30 minutes before scheduled time informed me that the visit was scheduled for"tomorrow", but used today's date. They texted a time, which came and went, had to check original tracker to see it had been rescheduled from 12:37 to 2:15 but same tracker on my wife's phone said 6:06 pm (they only work from 8-5). Fortunately, he came and did the work well, economically, and efficiently; he was very experienced. Cost was about 25% of cost to replace the microwave. Good value.

The repairman was nice, although cost to repair vs new is my dilemma.

First appt kept changing times and at 515 we get a text saying I wasn't home but my daughter was sitting in her car in the drive at that time so we knew it wasn't true and no phone numbers to call but 2nd time of times keep changing he show up & did a great job.

The original, confirmed appointment was on 10/20, no technician showed up and there was no contact. We rescheduled this morning and we were able to get sznevsay service. The technician was very efficient with the repair, the rating has more to do with the former issue.