5575 B Drive N Reviews

Rip off! Sears doesn't really exist. Service is outsourced and marked up an exorbitant amount. My service tech looked on the internet to figure out what the problem might only based upon what I told him it was doing. He did NO diagnostic testing, but told me the repair would be $400+ to fix, after he took off the $139 service call. I, too, looked up the part and found it on Amazon for $43 and according to YouTube, it's a 15 minute repair. So you do the math.

Extremely Disappointed – Would Not Recommend It took over a month and three separate appointments to get my washing machine repaired through Sears Appliance Repair, and the experience was frustrating from start to finish. The first technician diagnosed the issue. The second came out to install the replacement parts and said it was fixed. That weekend, I ran a load of laundry and knew right away it wasn’t. The sound alone made it clear the problem was still there. Trying to get help was incredibly difficult. There’s no way to talk to a real person. Everything is handled by an AI assistant, which is useless when you just want to confirm if someone is actually coming. I made another appointment, took time off work, and the technician never showed up. No call, no update. Thirty minutes after my appointment window passed, I finally got a text from the AI saying the tech wasn’t coming due to “unforeseen circumstances” and offering a few new options. I picked one, but never received a confirmation. I had to start the entire process over again. The third technician at least called ahead. I explained the full situation, but he had no idea this was related to a previous repair. When he arrived, he saw that a critical part had been left out. Fortunately, I had saved the leftover components, and he had to redo the work to get it right. This experience was inconvenient, unorganized, and way too drawn out. I do not plan to use Sears Appliance Repair again. Update to response: I appreciate the response, but the phone number you provided does not connect me to a real person, and the website only offers AI chat with no option to speak to anyone directly. That lack of access to real support was a major part of the problem. If the company is serious about making this right, someone from your team should be reaching out to me directly. I’ve already spent enough time chasing down help that should have been part of the service in the first place.

Took close to a month to get my dishwasher repaired. Even though they knew what the problem was, they did not have a replacement part on the first visit. Parts were ordered and on the second visit, tech said parts were bad. Parts were reordered. On third visit parts were not delivered so nothing was done. Today was the 4th visit, a month later, and finally the parts were installed. Seems like it was a lot of run around for replacing the pump

Positive: Tech text me twice, once when he would be here and once he'd here in 30min. Negatives: when I called in no ice I gave them the model and year Sears makes it sound like ttruck will be supplied based on info I gave them. Three visits, three different parts, and two Techs later, I have ICE!

The service personnel took our money, ordered the part but never came back to repair our microwave. We’re out of $100 dollars and still have a broken microwave. Please have someone come out to repair it.

I paid $50 extra for a total clean & maintenance on my LG dryer thinking the repairman would do something inside the dryer. He took the vent off outside and said it was clogged. He said you wouldn't want to take anything apart inside, it would start rattling. So it cost me $149 to take the outside vent off & vacuum it off.

Horrible experience. They came out diagnosed the issue, charge me 480.00 for the diagnosis, parts and repairs and never showed up for the appointment to repair the dryer. Their AI bot kept telling me the technician was on their way, they never came. The number I was provided to call also does not offer any option for resolution or to speak to someone who can help. I’m out almost 500.00 and still have a broken dryer!

The repair person told me it was fine even though the dishwasher hadn’t worked in over a year. He left after 10 min, and he never provided a diagnosis or estimate. I paid $140 for someone to tell me my machine was fine. It stopped working seconds after he left. Just like I said it would. Sears told me I would be contacted and they would send someone back out but no one ever reached out. What a waste. Never again.

Absolutely horrible business! First appointment, no one ever showed up. No communication on their end. Tried calling the number and can't talk to an actual person. The appointment was rescheduled. They already think its okay to give people a 8am-5pm window (9 hours!) well my technician didn't even call to say he was on his way until after 5pm. Finally, my dishwasher was looked at and parts were ordered. Had an appointment scheduled for Friday, May 1 for my dishwasher to actually be repaired. At one point it said my technician was one stop away. Then it went to I was the next stop then it went to 2 stops away! Once again, I was supposed to wait around all day. I got a text message around 3pm saying the technician couldn't make it and my appointment was rescheduled for the next day, Saturday May 2. Once again, I had taken the day off work (my 3rd day off work at this point.) Was able to talk to someone via text and I was told my technician was scheduled to be there between 7pm-9pm (May 1). Well, of course that didn't happen. Saturday, May 2 I get a text saying my technician was on his way. He arrived not even 10 minutes later! No 30 minute heads up or anything! Finally, it was repaired today. Your business is an absolute joke. If I didn't have a warranty on my dishwasher I definitely wouldn't of wasted my time rescheduling after you didnt show up the first time. After 4 appointments, it was finally fixed. Two appointments where no one showed up, one they came late! Is it okay that I had to take 3 different days off work for nothing? I WOULD NEVER RECOMMEND YOUR BUSINESS!

Our repairman.. maybe Robert K? Came from Kalamazoo. He was filthy. Needed a shave and haircut. Needed his clothes washed. Needed a shower. He leaned on my washing machine the whole time he was there. I couldn’t find a live person to complain to so here it is.