5575 B Drive N Reviews

While the technician did the work, the company needs to work on getting someone out quicker. This service call took 9 weeks and 8 cancellations/rescheduled appointments. The AI scheduling system constantly changes. Initiall today, it said the technician would be there at 7:35am, but the technician showed after 10am with no alert phone call. While the technician did the work, I wouldn’t recommend Sears Home Services plan. Tyler is the 4th technician who has looked at the dishwasher. He is the only person who took the time to diagnose and explain the problem. I explained that the part that was ordered came from a technician over the phone. He let me know that the part wasn’t necessary. He seemed like a honest and trustworthy person. I hope his work really fixes the problem.

The technician showed up within the 8-hour window and did a fantastic job

Scheduled repair the next business day. The assessment and repair was carried out efficiently and at a reasonable price. Communications from Sears were confused. I clearly said it was microwave but order form said oven. "Virtual tech will call" - No. A phone call about 30 minutes before scheduled time informed me that the visit was scheduled for"tomorrow", but used today's date. They texted a time, which came and went, had to check original tracker to see it had been rescheduled from 12:37 to 2:15 but same tracker on my wife's phone said 6:06 pm (they only work from 8-5). Fortunately, he came and did the work well, economically, and efficiently; he was very experienced. Cost was about 25% of cost to replace the microwave. Good value.

The repairman was nice, although cost to repair vs new is my dilemma.

First appt kept changing times and at 515 we get a text saying I wasn't home but my daughter was sitting in her car in the drive at that time so we knew it wasn't true and no phone numbers to call but 2nd time of times keep changing he show up & did a great job.

The original, confirmed appointment was on 10/20, no technician showed up and there was no contact. We rescheduled this morning and we were able to get sznevsay service. The technician was very efficient with the repair, the rating has more to do with the former issue.

Rip off! Sears doesn't really exist. Service is outsourced and marked up an exorbitant amount. My service tech looked on the internet to figure out what the problem might only based upon what I told him it was doing. He did NO diagnostic testing, but told me the repair would be $400+ to fix, after he took off the $139 service call. I, too, looked up the part and found it on Amazon for $43 and according to YouTube, it's a 15 minute repair. So you do the math.

Extremely Disappointed – Would Not Recommend It took over a month and three separate appointments to get my washing machine repaired through Sears Appliance Repair, and the experience was frustrating from start to finish. The first technician diagnosed the issue. The second came out to install the replacement parts and said it was fixed. That weekend, I ran a load of laundry and knew right away it wasn’t. The sound alone made it clear the problem was still there. Trying to get help was incredibly difficult. There’s no way to talk to a real person. Everything is handled by an AI assistant, which is useless when you just want to confirm if someone is actually coming. I made another appointment, took time off work, and the technician never showed up. No call, no update. Thirty minutes after my appointment window passed, I finally got a text from the AI saying the tech wasn’t coming due to “unforeseen circumstances” and offering a few new options. I picked one, but never received a confirmation. I had to start the entire process over again. The third technician at least called ahead. I explained the full situation, but he had no idea this was related to a previous repair. When he arrived, he saw that a critical part had been left out. Fortunately, I had saved the leftover components, and he had to redo the work to get it right. This experience was inconvenient, unorganized, and way too drawn out. I do not plan to use Sears Appliance Repair again. Update to response: I appreciate the response, but the phone number you provided does not connect me to a real person, and the website only offers AI chat with no option to speak to anyone directly. That lack of access to real support was a major part of the problem. If the company is serious about making this right, someone from your team should be reaching out to me directly. I’ve already spent enough time chasing down help that should have been part of the service in the first place.

Took close to a month to get my dishwasher repaired. Even though they knew what the problem was, they did not have a replacement part on the first visit. Parts were ordered and on the second visit, tech said parts were bad. Parts were reordered. On third visit parts were not delivered so nothing was done. Today was the 4th visit, a month later, and finally the parts were installed. Seems like it was a lot of run around for replacing the pump