5575 B Drive N Reviews

Positive: Tech text me twice, once when he would be here and once he'd here in 30min. Negatives: when I called in no ice I gave them the model and year Sears makes it sound like ttruck will be supplied based on info I gave them. Three visits, three different parts, and two Techs later, I have ICE!

The service personnel took our money, ordered the part but never came back to repair our microwave. We’re out of $100 dollars and still have a broken microwave. Please have someone come out to repair it.

I paid $50 extra for a total clean & maintenance on my LG dryer thinking the repairman would do something inside the dryer. He took the vent off outside and said it was clogged. He said you wouldn't want to take anything apart inside, it would start rattling. So it cost me $149 to take the outside vent off & vacuum it off.

Horrible experience. They came out diagnosed the issue, charge me 480.00 for the diagnosis, parts and repairs and never showed up for the appointment to repair the dryer. Their AI bot kept telling me the technician was on their way, they never came. The number I was provided to call also does not offer any option for resolution or to speak to someone who can help. I’m out almost 500.00 and still have a broken dryer!

The repair person told me it was fine even though the dishwasher hadn’t worked in over a year. He left after 10 min, and he never provided a diagnosis or estimate. I paid $140 for someone to tell me my machine was fine. It stopped working seconds after he left. Just like I said it would. Sears told me I would be contacted and they would send someone back out but no one ever reached out. What a waste. Never again.

Absolutely horrible business! First appointment, no one ever showed up. No communication on their end. Tried calling the number and can't talk to an actual person. The appointment was rescheduled. They already think its okay to give people a 8am-5pm window (9 hours!) well my technician didn't even call to say he was on his way until after 5pm. Finally, my dishwasher was looked at and parts were ordered. Had an appointment scheduled for Friday, May 1 for my dishwasher to actually be repaired. At one point it said my technician was one stop away. Then it went to I was the next stop then it went to 2 stops away! Once again, I was supposed to wait around all day. I got a text message around 3pm saying the technician couldn't make it and my appointment was rescheduled for the next day, Saturday May 2. Once again, I had taken the day off work (my 3rd day off work at this point.) Was able to talk to someone via text and I was told my technician was scheduled to be there between 7pm-9pm (May 1). Well, of course that didn't happen. Saturday, May 2 I get a text saying my technician was on his way. He arrived not even 10 minutes later! No 30 minute heads up or anything! Finally, it was repaired today. Your business is an absolute joke. If I didn't have a warranty on my dishwasher I definitely wouldn't of wasted my time rescheduling after you didnt show up the first time. After 4 appointments, it was finally fixed. Two appointments where no one showed up, one they came late! Is it okay that I had to take 3 different days off work for nothing? I WOULD NEVER RECOMMEND YOUR BUSINESS!

Our repairman.. maybe Robert K? Came from Kalamazoo. He was filthy. Needed a shave and haircut. Needed his clothes washed. Needed a shower. He leaned on my washing machine the whole time he was there. I couldn’t find a live person to complain to so here it is.

The worst customer service ! I have been a customer for over 10 years and have had one claim. I made an appointment for my dryer because it was making a noise. Three appointments latter and all a NO Show still no communications. 8 to 5 appontinments ? all day long waiting and no call , no text, no email . This is what I paid for every month ??? Do not trust anything they tell you and expect to get a robot AI stinks. But they took my deposit up front .

Update: the response from this review gives me the same number to talk to a computer again! Appointment rescheduled after waiting all day. Technician diagnosed on second appointment. Had to pay upfront for parts and Labor. Tech does not have tool to complete repair and the computer keeps assigning him to come and do the repair. There is no one to talk to except a computer that has no option to resolve the issue. Third appointment waited all day. It was rescheduled. Meanwhile, I’m out $700 with a fridge that does not work. It’s been 11 days since they took my money and the tech can’t even talk to somebody to get his tool replaced. You’re at the mercy of a computer that does not understand. Absolutely no customer service from the company.