5575 B Drive N Reviews

DO NOT EVER USE THEM! They came out FOUR times to fix our washer/dryer and charged me $600 and it is STILL BROKEN! I have called every number on the website and it is all AI - it said in the recording it is an entire AI system. No human to talk to. So frustrated!

If you have any issues, there's no one to help! You just spend the entire time on an ai loop, it's been an awful experience & I'm possibly out $500, there's no customer service to ask

THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY 55 YEARS OF LIFE! If I could give Sears negative stars I would. I was w/out a refrigerator for nearly 2 MONTHS because of their incompetence. Countless no show no call appointments tht you have to be home all day 8-5 and there is no way to reach a human for help, 2 options are a 100% worthless chatbot or an AI assistant via phone which is somehow more annoying and worthless thn chatbot. I will NEVER do business w/Sears again. 2 of the appointments the guy didn’t even knock (I was home) but just took a pic of the front of my house and left (I have ring video of this) thn say they came and I wasn’t home. Literally THE WORST. DO NOT USE THEM- YOU WILL REGRET!!!

I am currently having the same same issue with a tech showing up on scheduled day. I have taken three days for no one to show and very unhappy. The AI service is horrible and nobody to talk too. This company will call you after your intial service to sell you a monthly appliance plan after you give them the money upfront. I see they will reply with the same crappy AI phone number to these reviews...watch. Don't do business with these folks. They only know how to cancel and reschedule fake dates.

Repair technician was great, did the job and cleaned up when he was done. 5 stars for him. Now as far as sears goes I don't have a good comment. Appointments kept getting cancelled, tried endlessly to talk to a human with no luck. Not happy here. 3 times they canceled and cost my business a days pay. I'm told new A I . I won't recommend them, they can't even have a human call you back. Sears your artificial intelligence sucks. And you'll never get my business again. Fix your problem.

Late. Cumbersome service process

This location is Closed permanently

THE DOOR SWITCH WAS DONE QUICKLY. I RECEIVED NO COPY OF THE DIANOSTIC OR NO BILL SHOWING THE USED PART COST OR THE 139$ DISCOUNTto be applied to the order AS I WAS TOLD BY PHONE, Not happy paying $391.43 for A 15 min job. No paper workwas given as requested, I thought he went to the truck to get it and instead he sat there for 10 minutes and left.Almost 400$ to replace a 30$ door switch. come on.2 screws and a plug.Don

My rating has nothing to do with the technicians that looked at my washer and fixed it. They were professional, solved the problem, on time and this is not directed at them. I was charged $344.95 for labor to replace a part that cost $42.65 and 10 minutes to replace. Be aware and ask about cost before using this company. I never expected that high cost based on my past experiences with other companies.

Scheduling a repair appointment was smooth and easy. Actually getting a tech to show up turned out to be the problem. Several online updates as the arrival time kept changing, which was ok. However, the appointment was ultimately cancelled without warning or notice. Taking a day off to be here for the 4 hour window only to have someone not show up was disappointing at best. Proactive customer contact should have on someones list of things to do! Bummer experience.