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900 Briarwood Circle Reviews
Read reviews from customers who used our services at 900 Briarwood Circle
Total reviews
248
Average Rating
4.5/5
Owen P,
Customer service response - Thank you for your 5-star review, Owen! We're glad to hear Ed was professional, knowledgeable, and left everything working well with no mess.
Sears Home Services on 1753320509334
Kathleen S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753320826724
Jason V,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752717402780
Charles was a wonderful technician who took the time to explain to us the issues and made sound recommendations. Highly recommend him!
Louise T,
Customer service response - Thank you for your 5-star review, Louise! We're glad to hear Charles was wonderful in explaining the issues and providing sound recommendations.
Sears Home Services on 1752714577388
Alan P,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1752627224555
Excellent. Informative. Efficient. Thank you.
John C,
Customer service response - Thank you for your 5-star review, John! We're glad to hear you found our service excellent, informative, and efficient.
Sears Home Services on 1751865955587
Phil O,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1751871201252
Dishwasher diagnosis- was pretty upfront re:cost, and life expectancy of the washer
Phil O,
Customer service response - Thank you for your 5-star review, Phil! We're glad to hear our technician was upfront about the cost and life expectancy of your dishwasher.
Sears Home Services on 1751867911086
Another review update …. The Warranty Dept stated that Apparently Jacob L. closed out the case and did not submit replacement recommendation information to the resolution dept .subsequently, I now have to wait until August 1st for another repair tech to come out …i was rescheduled the first time 5 times from June 3rd ….I asked that they please call Jacob and have him complete the necessary information but since it was closed, they advised that they cannot do that...the cost of food and a freezer continue to go up and there is no guarantee that a tech will even show up on August 1and then how long after will it be before a resolution is made....This is summer and we do a lot of entertaining and without my freezer, I cannot prepare and freeze anything ahead of time.....my level of frustration with this whole Master Protection Plan and the length of time this has taken is totally unacceptable .this is the biggest FUBAR that I have ever encountered Update to my review ….. .i still do not have a working freezer or a response from the warranty dept of my master protection plan …when I called to see why I have not heard anything, I was advised that apparently Jacob had sent his report and his findings (compressor was gone and the Freon had been leaking) but there were no pictures and I was told that it appeared it had fallen thru the cracks . The representative said he was going to escalate the issue and I should give it 5-7 days …..I have been without a working freezer since June 3rd plus I have a paid up MPP…….someone please help At this time, I can ONLY rate JACOB L., the repair technician he determined the problem & sent pictures to verify the problems to the warranty dept.
Sharon W,
Customer service response - Thank you for your 5-star review, Sharon! We're glad to hear Jacob was thorough in determining the problem and communicating with the warranty department.
Sears Home Services on 1751503293386
Knowledgeable, quick diagnosis, and had the part on the truck, so no return visit.
David E,
Customer service response - Thank you for your 5-star review, David! We're glad to hear our technician was knowledgeable, quick in diagnosing, and had the part on hand to complete the repair in one visit.
Sears Home Services on 1751415750053
