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900 Briarwood Circle Reviews
Read reviews from customers who used our services at 900 Briarwood Circle
Total reviews
249
Average Rating
4.5/5
Had a repair person come out to repair nothing and have the same issue.. No follow-up.
Alma M,
Customer service response - We apologize for the inconvenience and the lack of follow-up. Thank you for bringing this matter to our attention, and we assure you of improvements in our service.
Sears Home Services on 1716172110542
Still has burn marks second time using my dryer. Barely having a full load of laundry after being replaced.
Jasmine S,
Customer service response - We're really sorry to hear about your experience, Jasmine. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776124636758
I had originally scheduled a refrigerator repair a month ago. Sears cancelled my original appointment and rescheduled me for 5/13. The repairman, Jake, arrived 2 hrs. late for today's appointment. Jake was not the problem..he was polite and professional and did fix my ice maker issue. This rating has nothing to do with Jake personally or the repair. Sears...you need to up your game when it comes to customer service and scheduling snafus. This is a brand new Frigidaire refrigerator that already needed a repair !!
Chris M,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272211127
His 2nd time out to fix dishwasher he miss diagnosed the problem the 1st time, so now I’ve spent $280.00 and still no working dishwasher, I should have not had to pay for a second service call. 1st time he diagnosed a bad latch and said the control board was fine, so I replaced the latch, that did not solve the not starting problem, now he is saying it’s the control board. Unsatisfactory to say the least, I will not be using Sears any longer. And the bonus is there is no human to speak with, just AI.
Michael L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779755023492
Dennis was great however your prices are ridiculous. 30 dollar part oem u tried charging 170 plus 300 labor to put in????. Literally a 30 second job. . Not paying 750 dollars for a 100 dollar repair.
Stuart C,
Customer service response - We apologize for the trouble you've faced, Stuart. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779064718900
Big waste of time and money
Julie Z,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775006573238
Still isn’t working
Bernadet D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771808084885
Complete rip off....I can't believe this is legal. The tech showed up without any parts (none.... so he said) despite knowing the product and problem. They stole the visit charge when demanding $100 for a $35 part (from Amazon) and $500 for a fix literally requiring the removal and replacement of 12 screws... (Yes.....$600 for a $35 part and ten minutes of labor time).) The tech's last words: "I hate when the company gouges customers" I'm calling the state's attorney general.... this can't be legal....spend your money elsewhere Sears has responded after my review posted and suggested i call their automated phone number for help with my problem. Unfortunately, the automated system (and AI virtual assistant) couldn't grasp the problem. The number is only for scheduling/canceling service. Never got to a person and never got any help for the problem.... exactly what I expect from from this merchant. This used to be a reliable company part of the fabric of America.... but now it's just a criminal ripoff ring..... DON'T DO BUSINESS HERE AS YOU WILL REGRET IT
A G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1770943605220
jo S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757984446392
Awful AI agent booking experience with no option for human agent. Did not use service because it was impossible to book.
Ron S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1757033801335
