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900 Briarwood Circle Reviews
Read reviews from customers who used our services at 900 Briarwood Circle
Total reviews
249
Average Rating
4.5/5
The worst warranty service plan. They are happy to take your money but when it comes to service forget it. I will give them ZERO. No live person to talk to to explain the problem.
Ravi S,
Customer service response - We apologize for the trouble you've faced, Ravi. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1728801928238
The worker was friendly and did his job but I basically just paid a 100 dollars for someone to tell me I need an electrician . I'm cancelling my warranty plan what a waste
Jacob B,
Customer service response - Thank you for your positive feedback! We're pleased to hear that our service was both skilled and friendly.
Sears Home Services on 1726710652339
When you schedule an appointment they try to get all of your information including credit card details upfront. They want to upsell you at every possible turn with extra warranties and cleanings. They say they can come out the next day and then two hours later you get a notice that your appointment has been rescheduled to the next week. Total bait and switch. Go with a local company that won't jerk you around instead.
Nate,
Customer service response - We apologize for the trouble you've faced, Nate. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725765917729
The technician was great, fixed our oven, very professional. The scheduling service was terrible. We had 5 no shows after waiting each day from 7-4. I would not recommend this company.
James A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334255666
This whole process is a money grab for the “driving fee” we had a sear worker come out and give us a quote of 398 and told us it would take 6 days to repair. During that time they sent out another person but instead of fixing it he decided to give me a quote that was 300 more. He didn’t have any notes on what was broken. Both estimates could not explain what was broken, and demanded I pay the driving fee. This is all a scam, and it’s better off doing your business elsewhere. I promise you it’s not worth the time.
Abel M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721650757009
The Technician did not provide the write-up/documentation of his diagnosis. He stated that it’s estimated at 500 dollars for repair. It’s better to buy new appliance. Just pay the 139 dollars for driving out here. It seems like there’s no intention to provide service but to collect the driving fee. It’s evident that Technician is not in sync with the Sears National Contact Center on clean and maintain, diagnosis and repair. So confusing.
TheTigerad,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716881100997
SEARS is unable to fix anything in a timely manner. I would anticipate if you deal with a sears technician you will be lied to and have your time and patience wasted. I have been waiting for several months and numerous phone calls to get something fixed that I have already paid for and each call I am told to wait another week. I believe that whatever is left of this company may very well be a scam to take money from hard working Americans
Todd,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715737921406
I requested a check of a used appliance for safety as I received it from a former neighbor. The Sears technician who came out noted no issues or concerns. $149 for peace of mind seemed like money well spent. I gave the dryer to a young couple with an infant. They had it checked while installing and uncovered it had previously had a lint fire and the drum was packed with lint!!! They disposed of it for safety reasons. I am trying to contact Sears under their 30 day warranty to get a full refund but there is no contact info for this purpose. Hoping this gets someone’s attention.
Kathy C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709784561349
Technician showed up a day late misdiagnosed. The problem gave me a price of $650 to repair. I bought a fifty dollar part and fixed it myself these people are shameless. Dishonest Liars and these
Thomas K,
