693 Stillwater Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Quick work, congenial technician
Tim got the job done in record time and left the area neat and clean. Very pleased all around.
Wendy A, Camden, ME
Put on new door but...
I had a door come to the house and the company came out today. Two gentlemen came and they were really nice. When they got here they had no idea why they were here and had to look it up. I had to go back to work and my son was here and they never told him the freezer was off. The door said cooling down. He thought it was cooling down because the door was off and the temperature was going down like it is supposed to be as a freezer. I got home to find that the men never turned my freezer back on. Everything in my freezer has been defrosting from noon until 6pm. Oh, and they left the old refrigerator door in my kitchen... what am going to do with that?! I can't even pick it up. What a way to end my day!
Nicole H, Bangor, ME
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 08, 2023
Would give zero if I could
I have gotten to the point where I am filing a complaint with the Maine DA office Consumer Protection regarding this technician's behavior and Sear"'s fraudulent warranty. Twice this technician has lied to us regarding the repair, first time said he fixed washer it is all set- 100% false and today said it was unrepairable after running clothing through cycle. After he left I rec'd email saying he could not test machine in garage- 100% false. Sears employees are non-responsive, each one tells me something different and nobody will forward me to a manager- some say there is a manager, but they won't transfer me and some say there is no manager. Sears and this technician appear to be frauds!
Rob S, Deer Isle, ME
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 04, 2023
