693 Stillwater Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (12 reviews)

bubblesyc2001

December 21, 2023

Best company for home repairs around. They are precise and know all aspects of the job.

Source: Google

Christopher R

March 05, 2025

Technician never showed up. Never received a call text or email. It's impossible to talk to a person, machine just hangs up on you.

Source: Google

Customer service response - We apologize for the trouble you've faced, Christopher. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 05, 2025

Yannick N

May 16, 2025

A nightmare experience. Call customer service for a washer repair, paid everything upfront over $500 is more than the cost for some washers. Technician came couldn’t diagnose of fix the problem. Returned to my home multiple times still couldn’t. He then tells me he doesn’t know what is wrong with my washer and as such cannot repair it. He places a request for me to get 70% refund on my money, and to call the number I called to book the repair. No actual person is available to speak to me now, I keep getting referred to an AI agent who cannot process refunds. 6 months later, I don’t have working washer or my refund. I will never use their services again, should stick local repair guys.

Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on January 16, 2025

Average Rating: 4.3/5 (12 reviews)