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400 N Center St Reviews
Read reviews from customers who used our services at 400 N Center St
Total reviews
144
Average Rating
4.7/5
Sat, Aug 12
Technician was nice and quick. Had part needed on his truck. Upsetting that office didn't notify us that we were last on the schedule since he didn't show up until 5.15 with the given time frame between 8 and 5. Would have been nice to have had the window narrowed down at least to the afternoon and then it wouldn't have been a whole day wasted.
Davidvaleri L,
Hampstead, MDIcemaker
Technician installed a new part and the icemaker still does not work.
Steve N,
Sykesville, MDHelpful techs unhelpful part deliveries
Tech installed new gasket on dishwasher, and noticed replacement spray arm was wrong one. He then reordered correct replacement spray arm, however part just arrived today and while packing slip lists correct part, the actual part in the shipment is an ice maker for a fridge. I'm unsure how to proceed.
Samuel F,
Westminster, MDQuick Fix
Aaron was very knowledgeable. Pushed one button and fixed. When calling for a repair, I did ask for a tech to talk me through the locked machine fix, over the phone but they would not transfer me to a tech to talk to . It's a shame, it would have saved you a trip. You Need to revisit your procedures to save your company money too.
Judith B,
Westminster, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734397052374
Not fixed
How anyone can come out and replace something and not find out why it's not working correctly is useless. I could have done it myself.
Vincent F,
Sykesville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1701477733034
Unfortunate
The tech did not seem like he wanted to be here at my house checking on the issue we were having. I gave 2 stars because he did show up as stated in the appointment text.
Lasharika H,
Taneytown, MDCustomer service response - Dear Lasharika thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887132176
Terrible
Two scheduled appointments the first one they blew off the second one they didn't come to the correct house. Can't get in touch with them. They are playing games. This is a horrible experience.
Jarrett B,
Taneytown, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607764401
Poor customer service
Dario us isn't pleasant, he was rough on my appliance pulling the refrigerator out by its handles , I heard them crack. Then he struggled and struggled to replace the ice maker flap, and now it leaks . It doesn't have a tight seal. This has been an unpleasant experience and he's always short in temperament.
Denise L,
Westminster, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775512594773
He lied!!!
I had another company out they say it's the wear and tear years old!!! Cesar said something is caught in line not serviced!!! He is full of crap!!! Guess you get paid from choice home warranty company to not honor the service I pay for!!! I am not finished 1 am getting other opinions and a lawyer!!!
Kathy D,
Westminster, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012147406
Not fixed
Waited 3 weeks for you all to show up, repairman replaced some part, fridge still doesn't work.
Laura K,
Westminster, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1759850111962