11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
William T
He was professional but not personable.
Customer service response - Thank you for your feedback, William! We're glad to hear our technician was professional, and we'll work on ensuring a more personable experience in the future.
Sears Home Services on January 16, 2025
Cynthia S
Customer service response - Thank you for the 4-star rating, Cynthia! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on August 12, 2024
Harish V
While the system is totally automated, it is not very interactive to obtain answers. Does not allow early service. Too much waiting time for human answers. But my service person was very cordial and helpful.
Customer service response - We apologize for the inconvenience caused by our automated system and the waiting time. Thank you for acknowledging the cordial and helpful service from our technician.
Sears Home Services on July 07, 2024
christopher B
I was scheduled for June 4th, 2024 but no technician came. I rescheduled for June 5, 2024 and a technician came and fixed the issue. I would have liked to get a follow about my original appointment.
Customer service response - We apologize for any inconvenience caused by the missed appointment on June 4th, and we're glad we could resolve your issue on the 5th. Your feedback helps us improve our scheduling and communication with our customers.
Sears Home Services on June 05, 2024
Michael C
Took them three days to come out take a look at it. First day they canceled. I waited a half a day For them to come, the second day when you look at the tracking, it said 415 I told him I had to leave at 2 o’clock and the guy came at 2:15 but on the tracker said 4 o’clock third day they finally came and looked at it. This process started March 11 and just finish it March 21. But the two persons that came the last two times were great.
Customer service response - We apologize for the inconvenience you experienced and are glad to hear that our technicians provided great service once on-site. Thank you for your feedback.
Sears Home Services on March 21, 2024
LT R
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on June 14, 2021
Leisa S
Serviceman was extremely neat, efficient, polite, did a great job. Four stars because it took two calls to get it fixed (extended warranty) and then another 2 week wait for the install of the new refridgerator door. Fridge was still usable, just no water.
Mike C
The technician was a couple hours late, but called and kept me informed of his progress. He arrived and quickly diagnosed the problem with the washer. He was friendly and professional and offered me different repair options. Unfortunately, he did not have the needed part with him, but he contacted the warehouse and two other technicians to locate the needed part. He left to handle another call, and another technician brought the part to the house and left it for him. The original technician kept me abreast of his schedule and returned to my house to make the repair. He accepted the online coupon without any issues. All-in-all, I'm impressed with the ability to get someone out the day after I made the appointment and the effort to fix the problem the same day, before I left town for the weekend.
Mary O
Very professional, courtesy, would use the service again.
ian W
Service was punctual and polite. Unfortunately my machine was beyond repair so I have no opinion as to their work.
