11255 New Hampshire Ave Reviews

how can i rate your company if you necer in my house ans give servise.

As long as your expectations for paid repair and replacement services are exceptionally low, and your patience for shenanigans is high, you'll be fine. We pay $900 a year for repair and replacement plan. They charge $100 per repair, any subsequent visit for same repair is covered by that $100 charge. Our stove went out February 5. They determined it was the control panel. They removed it for repair and had it for a few months "repairing" it. Reinstalled the "fixed" part, but still didn't work. A few weeks later we received a voucher for credit toward a new stove. Every time we tried to purchase a stove it would become "out of stock" before we could get to the final page for purchase. Finally, we were able to purchase and scheduled a delivery date. This has been rescheduled 3 times because the stove was out of stock at the warehouse. Yesterday (July 28) stove was to be delivered, but it arrived from the warehouse to the delivery service damaged. Will take 2 weeks for them to return damaged item before can reschedule a new delivery date. By that time it will be mid-August to reschedule with probably a September delivery date --- at that point it will be 8 months without a stove! So glad it wasn't a major system like AC or furnace! Their system and processes are broken and lackluster. Again, as long as your expectations for paid repair and replacement services are exceptionally low, and your patience for shenanigans is high, you'll be fine.

Did not fix problem did not even check it just left

I’m extremely disappointed in the service I received from Sears Home Services and feel compelled to share my experience. My washing machine began making strange noises and wasn’t spinning properly. I scheduled a service call, and the first technician told me there was no issue, claiming the washer was simply unbalanced. Based on his recommendation, I purchased the Sears warranty during that visit. Despite carefully balancing every load as instructed, the noise persisted. I scheduled another service visit, and this time, a different technician said the issue was due to a faulty shock absorber. He ordered a part and scheduled a return visit for two weeks later. When the appointment day came, I waited at home for five hours, but the technician never showed up. Instead, Sears rescheduled the appointment without notifying me. I rescheduled again for a time that worked for me, and once again, no one showed up. I called Sears several times and was repeatedly assured the technician would arrive — each time they failed to follow through. Fed up, I decided to cancel the warranty and was told I’d receive a refund within 5–7 days. Not only did the refund never arrive, but I was charged again for the warranty. I had to call again, and after another frustrating round of resistance, finally convinced someone to process the cancellation. To make matters worse, I later had a different, independent repair company come out — they correctly diagnosed the issue, and it wasn’t even the shock absorber. The original problem was completely misdiagnosed by both Sears techs. This entire experience has been a waste of time, energy, and money. Between missed appointments, incorrect diagnoses, poor communication, and billing issues, I will never work with Sears again.

I would give them Zero stars if I could. The technician never arrived. I took the day off from work, and the technician was a no show! They were scheduled to arrive between 1-5pm. When I called the 1800 number around 430pm, it said he was scheduled to arrive around 210pm. Make that make sense. So I tried to call and speak to a live agent. That is nearly impossible. I called 4 separate numbers and they all lead to the same automated or AI B.S. Even the AI representative was confused. So I got the bright idea to call home warranty sales, and that's what got me to a live person. She transferred me to another service member who stated that my house was still on the technician's schedule. It is now after 530pm. So I asked her when did they stop servicing homes. She didn't know and said that it would be up to dispatch. So I asked her to reach out to dispatch, but she couldn't do that. To put the icing on the cake, she asked me if I wanted to have all of the appliances covered by Sears home warranty? No Martha, I DO NOT!! The audacity!! You can't even get a technician to show up to fix a washer, why then would I entrust such a company with all of the appliances in my home?? I wouldn't 🤣 🤣. Instead of using Sears, try a more reliable company, because this isn't it.

He does not have any skills and knowledge to remove dishwash. Without disconnecting waterhose and drainhose he tried to remove Dishwasher. He does not know anything about Dishwasher.

Did not repair anything and said the noise is common for that refrigerator as defrosting. Informed it just started with the noise and only 3 yrs old. Asked him to escalate my complaint and he just left!!!

The repair took less than 5 minutes to complete and did not require parts and it still cost me #359.99. This is robbery

Deserves negative stars. This is the worst company we've ever tried to do business with. After a two week ordeal, our washer/dryer is still not fixed. Our first repairman never arrived. When we called him, he told us we were making him late for his next appointment. It was so rude an unprofessional, we couldn't believe it! When we rescheduled for two days later, the repairman came to our home with the wrong part and we had to reschedule again. Another day wasted. We made another appointment an entire week later and when the repairman came, guess what? Still the wrong part. On top of that, when we tried to get in touch with customer service, we got jerked around a phone tree for ages and finally connected to a useless "AI assistant" with an annoying voice that was unable to answer any of our questions. Don't give this company a penny or a minute of your time. They just plain SUCK

Horrible, my ice maker still isn’t repaired. Please send someone knowledgeable. John is arrogant and not helpful at all. When I questioned him about the repair his response was b/c I am the technician.