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802-552-4364
11255 New Hampshire Ave Reviews
Read reviews from customers who used our services at 11255 New Hampshire Ave
Total reviews
1.3K
Average Rating
4/5
Stephanie O,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1749604043975
The repairman called and asked what appliance was I having serviced I told him a dryer he said his ticket wash for a washer and he was going to cancel The ticket and for me to to call back right away to schedule a new appointment. When I called they said he showed the work had been performed. Please look into this matter.
Sandra A,
Customer service response - We apologize for the trouble you've faced, Sandra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825140883
Absolutely horrible! The delivery window was 8am-5pm which monopolizes your entire day. Nothing was repaired and no update was provided to American Home Shield (I called 2 days in a row). Would not recommend! And on top of that, the team member I spoke with was very unconcerned and rude…no consideration whatsoever that I was without a functioning oven. Definitely not the type of service I was expecting from Sears or American Home Shield—very disappointing.
Focus E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825366405
vnessa P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1748307869712
Bijan S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747790063503
Terrible. Charged me $409 labor for less than 1 hour of work. Impossible to contact anyone at Sears Home Services to discuss the billing. Will never use them or this technician again.
Gregory K,
Customer service response - We apologize for the trouble you've faced, Gregory. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360310274
They were scheduled to show up on Monday. I took the day off to wait. At 5 pm they canceled a rescheduled for Wednesday
Dan B,
Customer service response - We apologize for the trouble you've faced, Dan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272276411
They have cancelled my appointment 5 times and today 05/03/2025, they have not shown up. They have still not fixed my refrigerator even after a technician suggested a replacement. I know they are avoiding so legal representation is coming.
Carlos M,
Customer service response - We apologize for the trouble you've faced, Carlos. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746399755699
justin H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746145320612
A very disappointing experience. After scheduling my appointment and explaining my dryer was not working and it was displaying an F1 fault code (likely due to a control board failure based on my research), I had a technician come to my house to tell me I needed a new circuit board and that they no longer made the circuit board my machine needed. When I explained to the technician that I already knew that and I had told the scheduler what the problem with the machine was, he explained to me that the schedulers don’t know anything. This was surprising to me considering the text message I received asking for my model number and issue and that I had told get that info to them so the technician could have the correct parts for repair. The technician spent more time getting my payment than actually looking at the dryer but that should not surprise me because the only comment he made on the call he gave me to say he was coming was he wanted to make sure I knew about and would pay the fee. I would not recommend this company.
Robert M,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068950852
