11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cam T
The tech was professional in every way. He had to come back to do the work due to a power outage. Took him less than 30 minutes to repair.
Customer service response - Thank you for the five star rating. We appreciate the feedback. Happy you are pleased with the tech sent. Sears strives to offer the most knowledgeable techs.Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Barry W
Technician very thorough and cordial.
Customer service response - Thank you Barry for the five star rating. We appreciate the feedback. Glad you were pleased with the tech. Sears strives to provide the most knowledgeable and courteous techs in the industry. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Robert R
On time, excellent work
Customer service response - Hi Robert, Thank you for the five star rating. We appreciate the feedback. Glad you were pleased with the tech's service and promptness. Sears strives to provide the most knowledgeable and courteous techs in the business. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Heather M
Tech was great. Explained everything and showed me what the issues were!
Customer service response - Hi Heather, Thank you for the five star rating. We appreciate the feedback. Glad you were pleased with the tech. Sears strives to offer the most knowledgeable and courteous techs in the business. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Lynn H
Prompt, professional service to replace the user interface in a microwave/wall oven combo unit.
Customer service response - HI Lynn, Thank you for the five star rating. We appreciate the feedback. Glad your microwave/ oven is fixed. Happy you were pleased with the service the tech provided. We value your business. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Dianne C
Customer service response - Hi Dianne, Thank you for the five star rating. We appreciate the feedback. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
P P
The last Repairman was courtious , polite and professional completed the job in short time, and my dishwasher is now working like a new dishwasher after waiting 4 long months without the use of my dishwasher because I did not receive good service in that time, repairmen walked off the job and left me with nothing but frustration, however I was determined to have my dishwasher repaired because I was told the service contract covered all repairs on the dishwasher or they would replace it. After much frustration I finally got a good repairman, First Tom who was very helpful, ordered parts and installed them without trouble and second repairman who came to install the remaining part. I wish I could remember the second man's name, I would highly recommend Tom and the last man, which regrettably I cannot remember his name. I highly recommend these 2 repairmen but I would have to think long and hard whether I would buy another service contract from Sears, it is a shame that some unprofessional service repairmen are working for Sears and ruin the experience for their customers. However Tom and last repairman are worth their wait in gold.
Customer service response - Hi there Precious. We are terribly sorry to hear about the frustrations you had to experience over that period of time. Our standard for technicians are people like Tom, and we apologize that you did not experience that until he arrived. We will use your feedback to improve our service. Thank you for choosing Sears.
Sears Home Services on December 14, 2017
Wanda W
Customer service response - Hi Wanda, Thank you for the five star rating. We appreciate the feedback. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
George C
Customer service response - Hi George, Thank you for the five star rating. We appreciate the feedback. Thank you for choosing Sears and have a great day!
Sears Home Services on December 14, 2017
Don C
We bought a Kenmore Elite front-loading clothes washer three years ago and finally accepted Sears' offer of an annual free preventative maintenance check just before our 3-year extended warrantee ran out. Should have done this three years ago because we got a lot of good education from this service technician. For example, we only need two tablespoons of detergent and should periodically clean the rubber seal around the stainless-steel drum. The technician wanted to sell us a small bottle of cleaning fluid for the discount price of $12, but I'd rather hand scrub the seal with baking soda twice a year and run a handful of baking soda through a cycle. The technician's arrival was delayed by a couple hours, but Sears was almost obsessive in keeping us up to date with phone and email messages.
Customer service response - Hi Don, Thank you for the five star rating. We appreciate the time taken to rate us. Thanks for the patience with scheduling. We look forward to servicing you again in the future. We thank you for choosing Sears and hope you have a wonderful day!
Sears Home Services on December 14, 2017
