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11255 New Hampshire Ave Reviews
Read reviews from customers who used our services at 11255 New Hampshire Ave
Total reviews
1.3K
Average Rating
4/5
Timely, efficient,
Dee M,
Customer service response - Thank you for your feedback, Dee! We're glad to hear our service was timely and efficient.
Sears Home Services on 1752194288406
Came on time. Looked at the workings of the dehumidifier and am not sure if it is working. Have to let it run a day to see if it is working. If, not will recall service for help.
Joe M,
Customer service response - Thank you for your feedback, Joe! We're glad to hear our technician was punctual, and please feel free to reach out if further assistance is needed with your dehumidifier.
Sears Home Services on 1750375266457
The appointment was rightly scheduled. The technician knew what he was doing.
Daphne F,
Customer service response - Thank you for your feedback, Daphne! We're glad to hear the appointment was well-scheduled and the technician was knowledgeable.
Sears Home Services on 1748908908761
The service technician was excellent. He successfully repaired my washing machine after two unsuccessful attempts by a previous technician. However, my main concern with Sears is the excessively long service window of 7am to 6pm. I waited the entire day, only to receive an email after 7pm stating the technician had been delayed and would not be arriving. This lack of timely communication was disappointing and felt like poor customer service. To make matters worse, when I tried to contact customer support, I was only met with an automated system and couldn't speak to a representative.
Thoressa S,
Customer service response - Thank you for your feedback, Thoressa. We apologize for the inconvenience caused by the long service window and communication issues, and appreciate your patience.
Sears Home Services on 1747884144728
Everything was good. Only negative is I am given a window of 9-5pm but I am always one of the last on the schedule. This time tech was delayed til after 6pm. A person wastes a whole day waiting and tracking. Can't you schedule appointments with shorter windows? Morning, afternoon or evening?
Debra L,
Customer service response - Thank you for your feedback, Debra. We apologize for the inconvenience caused by the scheduling window and appreciate your suggestion for shorter time slots.
Sears Home Services on 1747356834347
Depressing. The part I need is unavailable so we will have to buy a new appliance.
Mona P,
Customer service response - We apologize for the inconvenience, Mona. Thank you for your feedback, and we hope to assist you better in the future.
Sears Home Services on 1746768114971
Mary B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1746400268454
Workmanship is very good, but I am really upset that Sears Appliance Repair gave me time window for Tech arrival from 8AM to 5PM, then just before the day gave 7.30 AM to 8.30 AM. In the morning of repair changed to 8.30AM to 9.30AM and I would be informed if delayed. No tech came and around 12 noon I tried to call but unable to talk to any live person. The recorded message notified some one on the way. Finally I saw a message that Tech would be there between 1.40 PM and 2.15PM. He arrived at 1.45 PM and dish washer repair completed around 3 PM. I am sorry to say that my whole day was spent in waiting for the repair. Please make sure in the future that at least 2 hour window of time given and keep adhering to the time so that customers are not put to inconvenience.
Muthukrishnan V,
Customer service response - Thank you for your feedback, Muthukrishnan. We apologize for the inconvenience caused by the scheduling changes and appreciate your suggestion for a more precise time window.
Sears Home Services on 1745797834030
delfin R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1743727323742
He was professional but not personable.
William T,
Customer service response - Thank you for your feedback, William! We're glad to hear our technician was professional, and we'll work on ensuring a more personable experience in the future.
Sears Home Services on 1737076482205
