11255 New Hampshire Ave Reviews

The service was very good. The negative is that for the price of the coverage we should not have to wait 10 days for the first appointment. Once they started it took ordering parts and 2 more visits (+9 days) to fix.

It was a preventive maintenance check. Technician was professional and arrived within the time frame.

Sears ALWAYS does great work; however it was frustrating that Sears sent a repair technician to our house without the requisite part (a new heating element for our stove) even though I detailed what the problem was and what was needed. I am sure that some (or many) customers in the past have been wrong in their self-diagnoses, which probably generated the policy of sending technicians to sites without parts in-hand; but it was frustrating nonetheless. What should have been a less-than-one-hour job, unnecessarily turned into a multi-hour one. All that aside, Sears ALWAYS does great work.