11255 New Hampshire Ave Reviews

Read reviews from customers who used our services at 11255 New Hampshire Ave


Total reviews

1.3K


Average Rating

4/5

March 26, 2017
Overall rating

damien B,

April 09, 2017
Overall rating

Sears ALWAYS does great work; however it was frustrating that Sears sent a repair technician to our house without the requisite part (a new heating element for our stove) even though I detailed what the problem was and what was needed. I am sure that some (or many) customers in the past have been wrong in their self-diagnoses, which probably generated the policy of sending technicians to sites without parts in-hand; but it was frustrating nonetheless. What should have been a less-than-one-hour job, unnecessarily turned into a multi-hour one. All that aside, Sears ALWAYS does great work.

Ohene G,

April 15, 2017
Overall rating

T. V,

March 12, 2017
Overall rating

Repair man was helpful with suggestions to help remove build up of smudge in dishwasher. Called for repair on my Adventium microwave. Was disappointed to hear that appliance was too old and part that was broken was not available. We fixed it with clear tape.

Jeanine M,

April 21, 2017
Overall rating

Excellent service and technician. A bit pricy but otherwise completely satisfied.

Rd K,

March 23, 2017
Overall rating

Our service provider determined the problem quickly and was willing to come back later the same day with the needed part. Quickest service i have had in a very long time!

D G,

May 04, 2017
Overall rating

Service was prompt and fixed the problem right away. I'd give 5 stars if the price was a little lower.

Charlton H,

May 22, 2017
Overall rating

Keith S,

Customer service response - Thanks for the four star rating, Keith. Please let us know if you would like, on how we can earn a five star rating from you next time. Sears strives for excellence and would like your feedback. Thanks for choosing Sears!

Sears Home Services on 1513252800000

May 22, 2017
Overall rating

Technician was excellent. The price was high!

Nancy W,

Customer service response - Hi Nancy, Glad you were happy with the tech. Sears strives for the most knowledgeable techs in the industry. If you don't already have one, we do offer several product protections and warranties to help minimize costs. Thanks for the feedback and for choosing Sears. Have a great day!

Sears Home Services on 1513252800000

May 22, 2017
Overall rating

David L,

Customer service response - Hello, Thanks for the four star rating. Please feel free to give us suggestions on how to make it a five star experience next time. Thanks for choosing Sears!

Sears Home Services on 1513252800000

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