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11255 New Hampshire Ave Reviews
Read reviews from customers who used our services at 11255 New Hampshire Ave
Total reviews
1.3K
Average Rating
4/5
Jim M,
Customer service response - Hi there Jim! We are glad to hear that you had a positive service experience. Thank you for taking the time to let us know how we did, and thank you for choosing Sears.
Sears Home Services on 1513252800000
The wait time for a service call is over 1 week. Perhaps more technicians are needed to handle the call load. We scheduled a service call and no one showed nor was there any phone / text calls. We called sears and were informed that the call was cancelled. Obviously an error, and we rescheduled (1 week additional) . The Technician was on time (8-12 arrive at 8:45) and diagnosed the problem within 5 minutes. Parts were on the truck (Ice maker replacement kit) and the repair was completed within 1 hour total. (1/5 the total cost $$$.$$ of the refrigerator)
Chuck18721 C,
Customer service response - Hello Chuck, Thanks for the four star rating and the time taken to share it. we appreciate your business and value your opinions. We look forward to giving you a five star experience in the future. Thanks for choosing Sears.
Sears Home Services on 1513252800000
Excellent repairman and he fixed my icemaker plumbing issue but ran into problems when I was trying to pay. The system did not take my check and my first credit card. My second credit card worked. Repair cost was reasonable and the 20% discount coupon helped.
Leslie P,
Sheila B,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We are thrilled that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
JEFF E,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We are thrilled that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
madhukar R,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We are thrilled that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
Technician arrived on time, was very polite.
Kathleen H,
The preventive maintenance visit seems to be somewhat superficial, especially compared to the same visit on the same day for our treadmill. The treadmill was opened, cleaned and thoroughly inspected. For the dishwasher, the technician ran it briefly, pushed a few of the cycle selection buttons, and pronounced it fine. He did not remove the filter to check it. I did not see him open any panels, etc.
Michael M,
Customer service response - Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
Sears Home Services on 1544788800000
Jeanne F,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^OC
Sears Home Services on 1544788800000
John S,
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future. ^OC
Sears Home Services on 1544788800000
