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11255 New Hampshire Ave Reviews
Read reviews from customers who used our services at 11255 New Hampshire Ave
Total reviews
1.3K
Average Rating
4/5
Rider mower, Craftsman mower. It has been in service for a whole month now! when are you going to return my mower?
James P,
Customer service response - James, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1607947200000
Technician was on time, went right to work, but seems to have problem correctly diagnosing the real cure, as I still have some pulsation from the oil burner, but will monitor and get back.
Clay E,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
Very professional. Explained all the issues to us
Norman T,
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1639483200000
Service was on time, professional and quick and effective. However gone are the days when the diagnostic fee is credited upon acceptance of service. Service is good, but more expensive than in past years due to the diagnostic fee not being credited. Still a good value.
Lynn J,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
MG M,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1639483200000
DAVID T,
Technician arrived on time, was very professional, quickly identified the problem and did the repair. I may have thought the repair was a little high for what needed to be done, but we needed the dryer to work and I didn't argue. Overall very pleased with the service.
Steven U,
Kerma S,
Knowledgeable and very courteous technician. Repair price is very expensive ($400+ for rollers replacement). So I just paid $129 for diagnostic. Bought parts from Amazon for $30 and will replace them myself. 5 stars for the technician, 1 star for repair price => 3 Stars rating.
Chad C,
Customer service response - We're glad to hear you appreciated the technician's service, Chad. We apologize for your concerns about the repair pricing and appreciate your feedback to help us improve.
Sears Home Services on 1761267554367
Other than the great service given by the technician, Sears scheduling is terrible. For the dryer repair they scheduled September 10th between 7am & 6pm and they never showed up and rescheduled another appointment. Anyhow it took the dryer to be fixed 12 days
William S,
Customer service response - We're glad to hear the technician provided great service, William. We apologize for the scheduling issues and appreciate your feedback to help us improve our process.
Sears Home Services on 1758588898747
