11255 New Hampshire Ave Reviews

The tech didn't show up until the last 15 minutes of the time window. He came in and replaced the part on our without saying a single word. He then packed up and left, still having said nothing. He is the same tech that came out to look at it the first time. He didn't show up that time until 5 minutes before the end of the time window without calling. Again said nothing and was going to leave without first explaining what he did, why he couldn't fix it, and that he ordered a part. The job was done well but he had no customer service skills and was not personable at all.

Our repair person showed up at the end of the promised window (but earlier than had been estimated earlier in the day). I am not sure if it was because I was the last call he had or because I was a woman; but I was not particularly happy with his overall attitude. The dishwasher was unplugged as my husband had been looking at the machine and we forgot to re plug it in. The dishwasher was pulled out and unanchored--which the repair person scoffed at (as if to say, you use it like this?) I explained my husband took off the anchors between our cabinets in order to pull out the dishwasher). He was annoyed it wasn't plugged in--but that isn't hard to do. I showed him it was not hard to plug it back it--and that we could use a cord to plug it in to another outlet if needed.I explained the machine kept cutting off as soon as it was turned on. He suspected a problem with our non-dedicated outlet GFCI outlet. He then asked if I had an extension cord--as he did not bring one (!) to test another outlet. He then complained that my cord was not strong enough for the appliance. It was not a thick, heavy duty cord--which we have, but my husband has them somewhere (shouldn't he have cords just for this kind of thing?) He tested it on non GFCI outlet and it seemed to work okay, then turned off again He said the cord could be the problem, if there is not enough power getting to the machine it cuts off or flips the outlet. He suggested we test all the cycles with a thick cord on a non GFCI outlet. He then gave me a bill higher than the diagnostic fee of $59, saying because it was "undetermined" he had to charge me $15 extra! There is a 90 period to call someone back if another issue arises, but I will ask that the technician we had before not come out again. I felt he was a bit condescending and did not have a good attitude. We have not had problems with a "good" cord hooked up to a non GFCI outlet--but we had the dishwasher hooked up to the problem outlet since last June; my husband is skeptical and feels something is wrong with the dishwasher (electrical) but no diagnostic was run on it. It is 8 years old with no other problems (Kenmore Elite). So far so good (2 weeks); so he may be right about the problem. I am glad to have our washer up and running, but was not pleased with his attitude

The man who came was civil at best, certainly not what I would call friendly. He lubed my treadmill and afterwards the Lube Belt message, which constantly shows up on the dashboard unless I am walking on the treadmill, was not there anymore. I was pleased, thinking that meant the mission had been accomplished. But the next day the Lube Belt message showed up again and has been there ever since.

I eventually bought parts myself and fixed the fridge on my own. Technician and contract a waste od time.

The service man was very nice and did a great job even though he had to come back 3 times because the wrong parts were ordered. He was very polite and fixed my fridge! My biggest complaint (and one reason I may switch to another service company) is about the time I need to be at home waiting for them to come. Those of us who work can't just be home from noon to 5 waiting. And then to be called at 5 to be told they won't be there until 6. This has happened often in the many years I've been a customer and it's just not acceptable anymore. A 2 hour time slot or evening hours is much more preferred. But to say from noon to 5 and then they show up at 4:45 is a waste of my precious time. I understand you can't give an exact time, but I'm not willing to waste my time in that way.

After several weeks of missed appointments/ difficulty reaching the service provider by phone or email, plus the lengthy wait for parts, I found the service very disappointing / unacceptable despite the serviceman's constant apologies & excuses and the positive final results.

great service

Cashiers have to put more attention to what they doing and talk less to their partners while cashing out.