11255 New Hampshire Ave Reviews

I’m sorry disappointed he’s not putting orders apart and he don’t tell the insurance company on time he put it on after a week I’m so disappointed I will not use this company no more thank you

Is closed.

Cordial …Nice guy … but the washer is NOT working properly

They gave me a nine hour window from 8 am until 5 pm for a microwave, which is awful enough, but then showed up at 7 pm. No calls or texts with arrival updates the day of until about 6:30 pm when the tech was on his way. The website they provided the day prior had an "estimated" arrival time, but it was useless. I wasted eleven hours waiting for the tech to show up, and because they were two hours late my wife had to miss our daughter's promotion scheduled for 7 pm. The tech was nice enough, and he completed the work, but a nine hour window and then showing up two hours late is unacceptable. I’m assuming they overbooked the tech. This is the second time we've had to use Sears Appliance Repair through American Home Shield, and it'll be the last. Either AHS finds a new contractor or we'll drop them as well. UPDATE (Dec 24th 2023): Microwave stopped working within 48 hours of the "repair".

If I could rate the repair service a 0, I would. The system is forcing me to rate it with at least 1 star. I've scheduled numerous repair appointments for my Samsung refrigerator and it is still not repaired. I've had no refrigerator for almost a month now. The last 2 appointments, the technician canceled my appointment. Constantly calling off days is wasting my time and money. If the refrigerator is not repairable, I would like Sears or the technician to just let me know and give me whatever voucher they would offer, so I can move on and just get a new refrigerator. I can't buy any groceries and can't even prep meals for my newborn son. This is getting outrageous and I just want someone to be able to fix my refrigerator.

Technician was unable to fix refrigerator. Sears opening new ticket with different technician

very dissappointed in the service to fix my washer. Tech came out at 8 in the morning. claimed he did not have the tools to fix my washer. He then left and came back at 5 with what looked to be the same stuff he left with. Nothing new. Once he got started again he proceeded to BASH and BANG on the washer until he finally got whatever he was removing out. After finishing he left DIRT and DARK BLACK stains ALLOVER MY CARPET! Not only that the washer is STILL making noises. I am very disappointed with Sears and there TECHS

I was extremely disappointed with the service I received. My washing machine was already disassembled when the technician arrived. I explained to the technician that the washer will agitate and drain water, but will not spin. Here are the problems: 1.) The technician assumed my lid switch was the problem 2.) He proceeded to replace the lid switch without testing the machine. 3.) He then presents me with the cost of the repair which by the way exceeds the amount I'd pay for a replacement machine. 4.) He tells me that the washing machine is fixed and he left it on the spin cycle to remove the water that was sitting from pre-repair. 4.) I pay 5.) MY MACHINE STILL AGITATES AND DRAINS WATER BUT DOES NOT SPIN!!! He never tested the machine before he left to ensure that it was truly fixed. AND he never told me how much the repairs would be before he fixed it. Maybe I'm too trusting. I assumed Sears would be a safe bet for professional reliable service, but I was really wrong. Very disappointed and now waiting for them to re-repair the machine that should have been repaired during the original visit.