11255 New Hampshire Ave Reviews

Got emails for someone else's service. Replied asking to be removed, but never got removed. There was no link to indicate it was an incorrect email.

They fixed my dryer on a Thursday. Soon after they left, it stopped working again. I called and they said that they would try to come back that day. They did not come back Thursday, so I called at 6:30am Friday. They said they could not come out Friday, that the earliest would be Saturday or Monday. Even though they failed to fix the problem on Thursday, they refused to come back the next day to even look at it. I think if a repair company comes out to fix something, and the repair doesn't work, they should prioritize those cases, and make it right. Sears Home Services doesn't care about standing behind their work, they just care about getting money. It's a huge company, and they just use subcontractors, so there's no sense of honor or pride in their work - it's all just calls. Go direct with a local company who will stand behind their work, and make things right when they go wrong. A special shout-out to Nick in the Chicago Routing office who threatened to hang up on me if I didn't choose Saturday or Monday. Real professional, Nick.

I have had problems with this unit for the past three years. I think it needs more freon. Inevitably all of the appointment I have been given have occurred on cooler days so the symptoms of over heating and fumes from hot oil don't happen. Sears evidently has no devices to measure freon pressure so there is no addressing the problem. I bought this air conditioner in 2002 and worked fine until 2012. I had a Sears contract the whole time and they cleaned it yearly but ignored my complaint after it started to malfunction. I consider my last three year repair contract to be a foolish (on my part) waste of funds I could have used for other things like a new AC.

I am giving Sears service and customer service 1 star. The only reason any stars are given is two fold - the program won't allow less than 1 star and this star is for the only Sears staff that has been truly kind and helpful - this star is for you FRANK the tech. I purchased the "Master Protection Agreement" with my Whirlpool refrigerator 3 1/2 years ago. The freezer stopped cooling on June 1st, I have had a technician at my house 5 times now and the only thing that has changed is that the refrigerator and freezer are both NOT cooling now. I have spent approximately 21 hours either with a Sears (A&E) technician or waiting for one in the last 16 days. And have called numerous customer "service" numbers at least 50 times in the last 16 days. I am not sure what ultimately has to happen to either get the appliance fixed or just replace it. I paid about $2000 for the unit and an extra $500 on the "Master Protection Agreement". Sears has some serious issues with their repair and customer service departments. A very tired, frustrated, and desperate customer, Dawn

10 min installation belt costed $90 (including diagonostic fee 79, total $169). I already dignosed and bought the part). Even that the balance stuff in washer machine was installed by my self....

Terrible experience -- never again!!! I can't believe the service was from SEARS and by SEARS. It was cut-throat pricing to say the least. The service took all of 25 minutes -- the replacement of an approximately $10 AC capacitor part which I found out on the web to be for around $8.10! Even after adding a mark-up to the price and then paying in excess of $300 means the hourly rate of SEARS technicians for service repair is at the rate of $500 an hour!!! ARE YOU KIDDING ME?! I don't blame the technician but SEARS for whatever scheme or coded charges they have in place for simple easy work. Seeing what was done I could have done it myself all for $10!

Our Sears Dishwasher was poorly designed and purely build, with brittle plastic parts that should be metal. We furthermore resent having to pay $200 to fix repair that was quick, simple, and the fault of Sear's cheap, ill-considered design. We shall avoid Sears in the future.

I was very unhappy with the service visit on July 1. The repair technician did not check out the entire machine and the problem still existed when I ran one wash that evening to the extent that my entire floor buckled. I had to have someone come back on July 5. We had already pulled out the machine and found that a hose had a hole in it. I told the person I spoke with what was wrong with the machine and what the technician needed to bring with him. The first repairman on July 1 SHOULD HAVE CHECKED the hoses, etc.

The repair was not completed. The first technician ordered a control board. After it arrived a second technician came and said he could not install the control board because it had to be soldered to the wiring harness. He said he did not do soldering and said I should do it. I do not know how to solder. He offered to give me a refund for the control board but I want the issue fixed. I paid the total bill of $192 but nothing is fixed. I dealt with Nathan on your chat line and he has scheduled another service.