301 Tilgham Rd Reviews

Read reviews from customers who used our services at 301 Tilgham Rd


Total reviews

142


Average Rating

4.5/5

December 14, 2024
Overall rating

Dryer is still not working. He claimed it was dirty and cleaned it but did not test it under a load. When you put clothes in it will not work. It starts and then stops. And no it’s not over loaded. We have had this washer for 10 years

Jarrett W,

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on 1734274878105

December 01, 2024
Overall rating

My first appointment was canceled to wait for parts (which arrived before the appointment). I could not get another Saturday appointment, so I took a day off for the 2nd appointment (bc “2nd appointments can’t be on Saturdays” but I never had a 1st appointment). There was no call and no one showed up for an 8am too 5pm window. I was rescheduled again. I took ANOTHER day off work. The arrival time got pushed back several times. Jason came for the 3rd appointment, but could not pull the dishwasher out and turn it on its side bc the water line wasn’t long enough. I was told he would not disconnect the water to the appliance and to call a plumber. I was rescheduled. He came and “repaired” it weeks later & left while a cleaning cycle was running and said it’ll be good to go. When the cycle ended, it was still dirty inside and smelled bad. I ran another cleaning cycle with affirm cleaner before putting dishes in. At the end of the cycle, the detergent was all over the door and nothing was clean. I first called in September to get this fixed and the next (5th) appointment is December 7th… ironically a Saturday.

Jenna R,

Customer service response - We apologize for the trouble you've faced, Jenna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1733040136611

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