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802-552-4364
301 Tilgham Rd Reviews
Read reviews from customers who used our services at 301 Tilgham Rd
Total reviews
152
Average Rating
4.5/5
The technician was great but your AI scheduling and text systems are terrible. I waited 3 days for the tech. Monday, 7-6, no show, Tuesday 8-6, no show, Wed 7-6, he came by at 530. I do not blame him, you need to do better by your customers. After Monday, I should have been the first customer Tuesday. You do not care about your customers if you allow these systems to run your operation. DO BETTER. AI does not understand good customer service unless to tell it to be shitty to your customers.
denisegriben,
Customer service response - Thank you for your feedback, Denise. We apologize for the inconvenience caused by our scheduling system and appreciate your patience; we're glad the technician provided great service.
Sears Home Services on 1790203421925
Mark U,
Customer service response - Thank you for the amazing 5-star review, Mark! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789910493424
Pamela M,
Customer service response - Thank you for the amazing 5-star review, Pamela! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789675586047
I thought that Drew was friendly and professional as he patiently answered my questions and then completed the necessary repairs on my older Whirlpool dryer.
cummins M,
Customer service response - Thank you for your feedback! We're glad to hear Drew was friendly, professional, and thorough in repairing your Whirlpool dryer.
Sears Home Services on 1789497858514
Tutu I,
Customer service response - Thank you for the amazing 5-star review, Tutu! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789067470687
Tatum T,
Customer service response - Thank you for the amazing 5-star review, Tatum! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788695339334
The technician was knowledgeable, professional and courteous.
Tyann R,
Customer service response - Thank you for your feedback, Tyann! We're glad to hear the technician was knowledgeable, professional, and courteous.
Sears Home Services on 1788361758197
Rich was fantastic, quick, direct and honest. Gave good advice and educated me on my applicance. So far the service call was a win.
Suellen V,
Customer service response - Thank you for your feedback, Suellen! We're glad to hear Rich was quick, direct, and honest, and that he provided good advice and education on your appliance.
Sears Home Services on 1788251943618
Amazing service
David L,
Customer service response - Thank you for your feedback, David! We're glad to hear you found the service amazing.
Sears Home Services on 1787578031916
Fast with no surprises
Bill R,
Customer service response - Thank you for your feedback, Bill! We're glad to hear you had a fast and straightforward experience.
Sears Home Services on 1785326805428
Very good at diagnosing the issues and very polite
Sheree R,
Customer service response - Thank you for your feedback, Sheree! We're glad to hear the technician was good at diagnosing the issues and polite.
Sears Home Services on 1784898769746
Anthony H,
Customer service response - Thank you for the amazing 5-star review, Anthony! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783027570774
Carter was great. He fixed my dishwasher that was leaking. Got all the parts and took care of the problem. Luckily, we were covered under AHS.
emiddio M,
Customer service response - Thank you for your feedback, Emiddio! We're glad to hear Carter was great in fixing your leaking dishwasher and that it was covered under AHS.
Sears Home Services on 1782765098752
Where is the Carter was on professional and knowledgeable about my LG washing machine
Leslie W,
Customer service response - Thank you for your feedback, Leslie! We're glad to hear Carter was professional and knowledgeable about your LG washing machine.
Sears Home Services on 1782453559764
Mike was knowledgeable, professional, quick and an absolute pleasure! Got to me sooner than scheduled, had my washer fixed in under an hour!
Shailyn S,
Customer service response - Thank you for your feedback, Shailyn! We're glad to hear Mike was knowledgeable, professional, and quick, and that he was able to fix your washer in under an hour.
Sears Home Services on 1781638553854
Excellent service, quick diagnosis, given option to fix right away
Thomas D,
Customer service response - Thank you for your feedback, Thomas! We're glad to hear you received excellent service with a quick diagnosis and the option to fix it right away.
Sears Home Services on 1780139600556
came right on time and did the work quickly and professionally
BOB H,
Customer service response - Thank you for your feedback, Bob! We're glad to hear the service was timely, quick, and professional.
Sears Home Services on 1778764205816
Mike was great. Very experienced and efficient.
Laura S,
Customer service response - Thank you for your feedback, Laura! We're glad to hear Mike was experienced and efficient.
Sears Home Services on 1778412493933
Very nice. Sold me the dryer cleaning and showed me all the dust build up in the dryer.
Greg K,
Customer service response - Thank you for your feedback, Greg! We're glad to hear you found the service nice and appreciated the demonstration of the dust build-up in your dryer.
Sears Home Services on 1777671532846
Jason was very knowledgeable, friendly, and helpful in getting my dryer repaired. Also all the calls & texts kept me aware of the costs, time of arrival, and what needed to be fixed. I think the overall cost was too high, but I’m thankful to have it fixed fast. Thanks!!
Lula K,
Customer service response - Thank you for your feedback, Lula! We're glad to hear Jason was knowledgeable, friendly, and helpful, and that you appreciated the communication throughout the repair process.
Sears Home Services on 1777131734318
Rich was very thorough, professional, and personable. He answered questions and explained things. Thank you.
Rob,
Customer service response - Thank you for your feedback, Rob! We're glad to hear Rich was thorough, professional, and personable, and that he provided clear explanations.
Sears Home Services on 1776118327524
Mike was excellent! Both professionally and experienced. He went over and above to service my dryer. It was clearly not serviced for a long time. ( I just Bought the house 2 weeks ago and it would not heat. He fixed the problem and was so thorough, not only that he took a lot of time to clear and explain everything to me, he cleaned out all the lint (which I was shocked to see how much). He even went outside to check my outside vent and said he would definitely recommend me getting that cleaned out. I have already scheduled for next Saturday. Mike is a definite asset to Sears and hope he is so appreciated as a dedicated employee!!! Thanks again do much Mike!!
Kathleen R,
Customer service response - Thank you for your feedback, Kathleen! We're glad to hear Mike was professional, experienced, and thorough in servicing your dryer, and that he provided helpful recommendations.
Sears Home Services on 1775927067920
Mike W and the trainee were both fantastic! Helpful, friendly and overall a great experience! I used my repaired Kenmore 70 Series washer after the repair and it works like a brand new machine! We both think Mike is easily the friendliest, most knowledgeable repair person around! Thanks for sending the BEST!
Sandra B,
Customer service response - Thank you for your feedback, Sandra! We're glad to hear Mike W and the trainee provided a helpful and friendly experience, and that your Kenmore 70 Series washer is working like new.
Sears Home Services on 1775412509760
John B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1775006620727
Just wish the time line could be narrowed down from 8am to 3pm. We work also and it's hard to sit around all day waiting. I understand you can't give an exact time but an eight hour window is more difficult to work around. Russ was very professional and did a great job.
Steve,
Customer service response - Thank you for your feedback, Steve! We're glad to hear Russ did a great job, and we appreciate your suggestion about narrowing the time window.
Sears Home Services on 1774313061063
