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301 Tilgham Rd Reviews
Read reviews from customers who used our services at 301 Tilgham Rd
Total reviews
136
Average Rating
4.5/5
randy S,
Maria P,
The only negative remark I have is I couldn’t speak to a real person about the parts that were ordered, when I needed to. I didn’t know how many parts were ordered. We received one part, so I tried to reschedule the return appointment, but AI Samantha told me you were still trying to locate a part. I called again and somehow I was able to speak to someone in the office—not sure how I did that. Was told there were 2 parts ordered. So when the 2nd part arrived I again tried to reschedule the appointment— but AI still saying need to locate the part. I attempted to call multiple times and was unable to be connected to a live person. I found the Tech, Carter’s phone number in my recent calls. I called him to find out why it was still saying this online. He was very kind, and took the time to look up my order. Told me there was indeed another part coming. He made this process easier. He came to our home twice. He’s knowledgeable and professional. He’s an asset to Sears Service Without him I would give this service a 1 just because of the frustration trying to talk to a real person. Please do something to rectify this as there are times when AI doesn’t get the job done. Carter deserves a 10 star rating!
Debbie M,
Customer service response - Thank you for your detailed feedback, Debbie. We apologize for the frustration with our communication system and are glad Carter could assist you effectively. Your comments are invaluable for improving our service.
Sears Home Services on 1770943570506
Richard did the best job he could given the challenge he encountered with the damaged unit.
John B,
Customer service response - Thank you for your review, John! We're happy to hear that Richard did his best to address the challenge with the damaged unit.
Sears Home Services on 1751866903689
lenore S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749604063205
Nice guy! Very good refrigerator tech!
Ed A,
Customer service response - Thank you for your review, Ed! We're happy to hear that you found our technician to be skilled and personable.
Sears Home Services on 1737076483112
Nimla D,
Customer service response - Hi Nimla, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1735274438416
Kris B,
Customer service response - Hi Kris, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1743727338877
Just got done gotta give it a few days to see if it works if it did he did a good job. If not, I’ll be calling you L O L.
Sam B,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused and appreciate your patience in waiting to see the results. If you encounter any further issues, please don't hesitate to reach out to us.
Sears Home Services on 1707365825629
Way too many reminder messages and emails about an 8 hour appt time window. I don't need two a day to remember the appt. Serviceman was great.
Matt E,
