301 Tilgham Rd Reviews

Do NOT deal with these people!!! The diagnostic fee is $129. (It would have not been problem, if he could tell me what the issue was) So, I basically paid a tech for a 30 minute visit to push a few buttons on my front loader washing machine as he is on the phone researching what to do majority of the time) He starts a cycle, waits and watches for a few minutes and tells me he sees no problem. "Carter" (first name) never even unplugged it, pulled it out, or unscrewed a hose line for any possible problems! NOTHING!! As soon as he leaves I try to wash a load of laundry...well it's NOT FIXED, SAME problem!!!. I rescheduled to have a comeback. Same tech from 2 days ago and , only him for the 2nd visit) The tech knew beforehand that this was going to be a 2 person job. He mentioned to call whirlpool if problem persists and that this a 2 person job. I did the same as well on line, and with AI. You CAN NOT talk to ANYONE live, everyone of their customer service numbers are automated and then you deal with AI. He quoted me it was going to cost $409 to fix the repair, and was $99 of it was for a second person to help move it out . CRAZY! How can you quote someone a total, when you are not sure what the exact problem is and what you might need to fix it? Sears appliance repair is in several states and locations, so I'd be mindful of this company especially if you live on the Eastern shore of Pocomoke, Maryland and you deal with a tech named Carter! He didn't seem very knowledgeable on what was going on that he had to call someone! I honestly learned a lot about the problem watching Utube than he probably even knew. I am an unhappy customer and will never will deal with Sears again!! Tracy

My furnace still is not putting out heat, and I can't get a hold of anyone, you get a AI robot, not acceptable

I was out of the country when Mike came to look at my cooktop. My roommate indicated that she was not agreeable with his assessment of the cooktop. I attempted to track Mike down so we could discuss his assessment but I kept running into dead ends. He never left me a message as he stated he would when speaking to my roommate. I do need to speak with him.

Sears appliance repair are very poor communicators. No emails were sent to me. No phone calls were made to me until 45minutes before the Tech showed up at my house….. The Tech did his job very well

Extremely unprofessional!!! Schedule for work to be done on my washer. The technician that came out to the first appointment was very nice and he told me what part I needed ordered. He helped me order and schedule for the repair. I had to pay for not only the part that was ordered but also the labor cost to schedule the repair when the part came in. I paid upfront and scheduled the repair service. They give you a time window from 7am to 6 pm for your appointment so I had to make sure I canceled any plans for that day so I could be home all day. At 2 pm after waiting all day I got a text say my appointment was rescheduled. They didn’t even have the professional courtesy to call me and apologize for an inconvenience or ask what date I would like to reschedule to. They just rescheduled it with out asking to what ever date worked for them. When I tried to call to speak with someone about this I had a very hard time getting a hold of a human. When I finally spoke with someone she apologized and then said she would send my complaint forward and someone would call me back with in the hour. Surprise surprise no one ever called me back. I paid a lot of money for this appointment and waiting most of the day only to get blown off with no explanation or apology for the inconvenience. I planed my whole week around making sure I could be home all day for this work to be done. And now I don’t know what to do. I’ve already paid for the labor for repair so I don’t want to cancel the appointment. But they scheduled it for a day I work. I don’t want to risk taking a whole day off work for the day if there is a chance they will do this to me again!!! But I don’t want to reschedule it because I’ve already been with out a washer now for weeks and I don’t want to wait any longer then necessary to get it fixed. I’m so disappointed in this company.

DO NOT BUY SEARS SERVICED APPLIANCES! There are no humans running the operation (AI only.) I've scheduled twice for a repair of my new dishwasher. AI "Richard" texts to say I'm scheduled for a tech sometime between 8am and 5pm. Each time, around 12:30 pm, AI "Richard" texts to reschedule because "we will not have a technician available to service your appliance today." I've missed two days of work. They don't have any humans to talk to, or chat, or email regarding this abysmal service. I have scheduled a third appointment and will leave an updated review.

This was a waste of time and money. I all ready told them what was wrong and answered all the questions before hand . The company saying to get the tech ready when it was a waste of time. The quote at first was Close to a 1,000.00 dollars when the tech for dryer and washer was close to 200.00 without pulling any panels off. When I explained what was wrong. I can buy a new unit at 1,000. Was just so confused and after thinking the tech saying close to two weeks before being fixed. The tech was very nice and polite but with every else not happy. This was not the quote the lady that took my call

- Zero Communication, refused to answer texts on questions and scheduling. - service window was 7AM-6PM (which they missed the entire day first time)! Are you kidding!? I texted them a 2 hour window they couldn't come they next day and that's EXACTLY when they showed up. - Quoted $1600 to fix the compressor on $1500 fridge (including $600 in labor lol) - Technician spent literally 70% of his time trying to sell me a warranty, very little time on the problem. - Didn't diagnose the problem correctly until I showed him a video - I'm receiving ENDLESS unsolicited emails about warranties and service plans that I don't want and never signed up for. They have MANY email accounts so blocking emails doesn't even help. - Their positive ratings on Google are bot accounts that this company paid for... They are all the same style and similar wording. Trust the people who made real reviews, they are nearly all 1 star. I can't explain to you how much I wish I didn't call this company to work on my fridge. I bet they just do one hour appts, charge $120 for each one, estimate each job at more then the cost of a replacement fridge, and never actually do any work. This place is as close to a scam as you can legally operate a business. Do not go here.

Worst service .

The absolutely worst! Mike calls and says the problem is the refrigerator. I say no it's the stove. The second thing he says after 30 secs of quiet is " I've never worked on them". I called about a stove...a gas stove. Afraid to have someone who doesn't know how to work on a gas stove. A total water of time and money! Don't use!!!