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835 Solomons Island Rd N Reviews
Read reviews from customers who used our services at 835 Solomons Island Rd N
Total reviews
468
Average Rating
4.3/5
Dylan,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1723358199840
Alexander M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1723358199831
I had no problems with the technician, but my experience with trying to get someone to fix my microwave was horrible. I never want to experience that again. I called back in June 2024 for Sears to come and see if they could fix it. The technician came out to access the problem, he had to order some parts. The parts were delivered within 2 weeks later. He couldn’t put the parts in, because I needed to have someone else to come and take the molding down. I had that done, and an appointment for him to come back. They kept telling me they were waiting for another part to come, and after canceling at least ten appointments, they didn’t need another part. They just came out October 1, 2024. This is terrible to put someone through this. A disgruntled customer, after being a customer of the home warranty for many year.
Lauren (,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1723160781898
kareem A,
Customer service response - Hi kareem, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1723000606626
Great service and great professional technician! Thank you!
JOAN H,
Customer service response - We're thrilled to hear you had a great experience with our service and technician! Thank you for your kind words.
Sears Home Services on 1723001767487
Although the technician could not fix the problem as the drawer could not be opened due to ice melting / refreezing, he let me know what needed to be done. He also let me know I had 30 days for the repair to still be done if thawing out refrigerator freezer didn't fix the issue.
Ken L,
Customer service response - We apologize for the inconvenience with the freezer issue but appreciate your understanding of the situation. Thank you for highlighting our technician's efforts to provide a solution and our 30-day repair policy.
Sears Home Services on 1723002095247
The technician was on time, friendly and professional. He took time to explain what the problem was and what was going to be done to fix the problem with my Samsung Dryer.
Amy P,
Customer service response - Thank you for highlighting our technician's punctuality, friendliness, and professionalism. We're glad we could clearly explain and solve the issue with your Samsung Dryer.
Sears Home Services on 1722769637429
Service was good. Poor communication on scheduling.
Damaris B,
Customer service response - Thank you for acknowledging our service quality. We apologize for the inconvenience caused by our scheduling communication and will work to improve it.
Sears Home Services on 1722769706103
robert D,
Customer service response - We appreciate the 5-star rating, robert! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1722769248680
Amazing gentleman❣️. He knows appliances !
Mary M,
Customer service response - Hi Mary, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1722561381280
