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17318 Valley Mall Road Reviews
Read reviews from customers who used our services at 17318 Valley Mall Road
Total reviews
247
Average Rating
4.4/5
He is a very experienced technician he do a good job
Samuel K,
Customer service response - Thank you for your feedback, Samuel! We're glad to hear the technician was experienced and did a good job.
Sears Home Services on 1776220345625
Dryer service
jan P,
Customer service response - Thank you for your feedback, Jan! We're glad to hear you were satisfied with our dryer service.
Sears Home Services on 1775851906809
Muhammad is very helpful very knowledgeable and I love it when I get him
Debbie D,
Customer service response - Thank you for the amazing 5-star review, Debbie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775501158100
Courteous, knowledgeable, and proficient. He is a shining light within an American Home Shield system that is absolutely terrible. Save your money and don't go with American Home Shield. They system of dealing with a problem is extremely slow. Requests to speak with a supervisor, to answer a question the customer service representative can't answer, go unanswered. I never received a call back from a supervisor in three attempts with messages left.
Tom W,
Customer service response - Thank you for your feedback, Tom! We're glad to hear our technician was courteous, knowledgeable, and proficient, and we appreciate your input on the American Home Shield system.
Sears Home Services on 1775167537780
Wayne was thorough, and gave helpful advice concerning the machine.
Roxanne L,
Customer service response - Thank you for your feedback, Roxanne! We're glad to hear that Wayne was thorough and provided helpful advice.
Sears Home Services on 1775006496941
Cesar, the service tech., did a good job. Sears service is a joke! Cesar did an inspection of our central air conditioning. He said it was in good condition but could use a little Freon. Now for the joke! Cesar could not put a little Freon in because it would be a repair and he was only here to do an inspection. He said we need to call Sears to schedule a repair. My wife called and spoke with the Ai agent and was told there are no current openings. We were put on a list that if an opening comes up they will let us know. I would never recommend Sears to anyone! This is not the Sears we used to know. That Sears went out of business a few years ago. I pity Cesar for having to be the front man for such a ridiculous company as this is.
Bob L,
Customer service response - We're sorry to hear about your experience, Bob. While we're glad Cesar did a good job, we apologize for the inconvenience with scheduling and service limitations. Please contact us directly so we can assist further.
Sears Home Services on 1774575451807
James M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1773015926955
Eric J,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1772670389750
He was very good and very accommodating being that I work from home and had to run back-and-forth to a meeting. He quickly diagnosed the issue and made the repairs and was very pleasant.
Donna U,
Customer service response - Thank you for your positive review, Donna! We're glad to hear that the technician was accommodating, quick in diagnosing the issue, and pleasant during your service.
Sears Home Services on 1772155905099
Laurie B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772068522082
