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17318 Valley Mall Road Reviews
Read reviews from customers who used our services at 17318 Valley Mall Road
Total reviews
248
Average Rating
4.4/5
the technician was polite, honest and informative.
Arlene H,
Customer service response - Thank you for your kind words; we're delighted to hear that our technician met your expectations with their professionalism and transparency.
Sears Home Services on 1722560810640
My technician called before arrival to see if I had received the parts for my dryer. However, the parts order had already been canceled, and I am currently awaiting approval for a replacement. But my technician was very cordial and saved everyone time by calling before showing up.
Chad W,
Customer service response - We appreciate your review and are glad to hear that our technician's professionalism met your expectations, despite the confusion over parts. Thank you for sharing your experience.
Sears Home Services on 1722561104713
Carolyn C,
Customer service response - Thank you so much for the fantastic 5-star rating, Carolyn! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1721829301279
karen L,
Customer service response - Thank you so much for the fantastic 5-star rating, karen! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1721693298892
Technician Jeff was great.He was courteous, & worked quickly and effeciently.After the work was done on our refrigerator he made sure I would have no problems with filter changes.It was a great experience.
Carol S,
Customer service response - Thank you for sharing your positive experience with our technician Jeff. We're thrilled to hear he was able to assist with your refrigerator efficiently and ensure your future comfort with it.
Sears Home Services on 1721532833381
Jeffrey replaced the ice maker quickly and fully explained possible problems that might be forthcoming. Personable attitude. All good.
Lola H,
Customer service response - Thank you for your positive review! We're thrilled to hear that Jeffrey's service met your expectations, and we appreciate your feedback on his personable attitude and expertise.
Sears Home Services on 1721105296893
Royal,
Customer service response - A big thank you, Royal, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720775677558
Linda C,
Customer service response - A big thank you, Linda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720414144976
Our technician Cesar was AMAZING! Our window of service was from 8-5, he did not arrive until 7:05p.m but throughout the day he kept in contact with us to let us know updates. When he arrived he was very kind, he could hear the problem just by listening and he had the part in his van. He was very apologetic about the delay but never once rushed or rescheduled. We are so grateful for his amazing customer service and the time he took to share helpful hints about our AC Unit.
Ash,
Customer service response - We're thrilled to hear about your positive experience with Cesar, and we apologize for the delay in service. Thank you for acknowledging his efforts and the great customer service provided.
Sears Home Services on 1720413854764
Charles was so polite, knowledgeable, and kind, and found the problem, then came back to fix it. Very, very happy with the work he has done for me. Thank you!
Christine A,
Customer service response - We're thrilled to hear about your positive experience with Charles! Thank you for taking the time to share your satisfaction with our service.
Sears Home Services on 1719195597143
