17318 Valley Mall Road Reviews

Tech was nice and informative but your process of making appointments and canceling them through AI is terrible. Had Scheduled 2 appts for them to be canceled so took off 2 days from work for no one to come. And the unfortunate part was when tech did come on the 3rd try part was too expensive to even replace. So took off 3 days. To pay $129 for nothing to get fixed. Was very frustrating.

Mohammed was polite and a nice tech. But I feel he is overwhelmed with appointments and rushed. He had to come back 3 times to fix the fridge and ice machine when if he would have listened to me and looked at all of the issues it would have saved me money and him time.

I was very disappointed in my service this time. He did fix the light issue and ordered the drawer replacement but did nothing of a maintenance check. did not check the coils on the bottom or look over any of the ice maker or clean anything

The automated AI receptionist is the most horrible experience ever. I cannot even begin to share the issues with this humanless waste of time. It created so much issues and somehow, canceled our initial service call. Next thing we know, we receive a notification that the service technician called, knocked, rang the doorbell, and we declined. All erroneous information. It took over three hours to call and connect with someone to reschedule. We had to start a new claim. Please fix this. The technician that came out on day 2 was great. Steven. Good job.

The technician came out three different times. Ordered parts and only replaced the seal on the dishwasher. The dishwasher is still getting the AE code. Ordered a second part, instead of changing out the old part they told me to try changing the pods we are using and took the new part. Going to get new pods today and run the dishwasher to see if the code comes back. Stay tuned!

First I had an appointment a week ago that had gotten changed to 12 days later only to come to my home at 9:45pm. That’s right!!!!

I am not even informed what is happened at service. He didn't even do any repair. I have been calling him for more details to know but not picked call or no call back.

Came , rang the doorbell once and left , then put in his notes that he closed the job. Call and have him returned, this time he came ordered parts n promised to return. Never came back until we had to call again. This lackadaisical man had the audacity to tell my wife , he can't recall after HE ordered the parts for repairs and left the job wide open. This man went again and closed the job saying it was complete . Mad as hell.