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17318 Valley Mall Road Reviews
Read reviews from customers who used our services at 17318 Valley Mall Road
Total reviews
248
Average Rating
4.4/5
Terrible customer service
David M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725587634929
Never showed up. Sent an invoice I didn’t sign for. Phone service is a nightmare.
Joshua G,
Customer service response - We apologize for the trouble you've faced, Joshua. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724810968855
The tech never showed up. He lied that he arrived around 5:45 pm. I came early from the office because the time was 3:31-4:28, then time changed to around 4:30 to 5:40 pm. Then around 5:45 I got the text that he arrived. HE NEVER ARRIVED.It was ridiculous. I can't believe it's Sears which was the best in the nation. Nobody ever called me. There was no number where I could call. This is the shame. I rate Sears and the tech as zero and worst
Anwar Q,
Customer service response - Thank you for taking the time to bring this to our attention, Anwar. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720584972300
Wayne is fine... I have a contract with First American Home Warranty (FAHW).who.gave me the phone number of Sears' appliance. For $60+ per month. I waited almost a week for Wayne to be dispatched, who arrived near the end of the 7AM to 6:PM window. He diagnosed the problem and ordered the part expeditiously. I've had the part for 2 weeks. Since then, I've experienced THREE successive NO SHOWS from Sears. Each time I sat at home. At 72, every day matters. And I'd like to wash my clothes! After having called Sears' dispatch 3 times and getting nowhere, I decided to call FAHW so they could earn their fee. Worthless. Lots of happy words, promising to get after Sears, and get back to me right away - I'm still waiting. In advance of each no-show I recieved multiple emails from Sears confirming my (re)appointments, which were always on the following Wednesday - another week of waiting. Sears has a serious problem. No wonder they are nearly out of business. FAHW is probably history, and I will not accept Sears as a contractor going forward. Harsh? If 0-stars was an option, I'd have used it. My washer still doesn't work, and best case, I will still have to blow a 5th day waiting for the Maytag repair man (literally). A wise man once told me "He who waits, waits."
David N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412291500
He never came.
Christina M,
Customer service response - Thank you for taking the time to bring this to our attention, Christina. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719474027100
Terrible price gouging. $309.00 for less than a half hours work. DO NOT USE THIS PLACE. Total ripoffs and ahameful
Lynn J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327841890
He came, he said the ticket wasn’t right. Would it do anything but try to get the ticket right. We offered to pay the $150 deductible that we had already paid the home warranty to him and he said, “no, the ticket has to be right.” He made some phone calls and suddenly my appointment was rescheduled for a week out from today and he left. He did nothing but waste my time. Unbelievable.this is a picture of him leaving after doing nothing. I was kind enough to block his head out.
Scarlet F,
Customer service response - Thank you for taking the time to bring this to our attention, Scarlet. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716884045101
Terrible experience! My refrigerator was not working properly and I made an appointment to have a tech come out. That part went great, easy to schedule tech arrived on time and determined that a part was needed. We ordered the part and it was expected to be delivered in a couple of days and the tech would return to complete the repair. After a couple of weeks with no update, I called Sears, not easy to get a human on the phone! I was told that due to supply chain issues my part was not available. No one had reached out or bothered to send an email. I requested a refund. I was told that the refund had been requested. Week later I call to follow up, another week later, I receive an email stating my part had shipped. I was livid! Called and asked how does something ship that was canceled 3 weeks ago? In the end I was told that the part was once again canceled, and my refund requested less the $99 service fee. Laughable, a service fee when they didn't have the consideration to contact me at any point, held my 472 dollars, for a month scratched my kitchen floor and I am still waiting for my money. I do not recommend at all, terrible customer service.
Kat. H,
Customer service response - Thank you for taking the time to bring this to our attention, Kat.. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707201847400
