7900 Ritchie Highway Reviews

The technician was here for 3 minutes, didn't even test the dishwasher, told me they didn't have any parts and to now pay the diagnostic fee. Do not use them.

The experience I've had with the tech's has been good. This recent situation has me seeking out a physical location to get customer support after continued issues with the automated system. I find myself in a situation where the automated system isn't covering my situation. I've tried 10 different numbers, and they all funnel me to the automated system, to a message "please respond to the text we sent you" that never arrived. However, the location I visited has been closed for a while, and is shown open till 10pm...

If I could give zero stars I would. this company does business with American Home Shield for warranty work. They are completely worthless. First off, their “scheduled” appointment time, which they will call you 85 times to verify, is 8A to 5P. Not helpful. The first tech who came out was fine although he couldn’t actually fix my issue; the second tech showed up 90 minutes after the text stating my tech was “on the way.” She didn’t identify herself; did not state her business; just stood there and went on a tirade about my 25 Lb dog. I tried to invite her in while I found a place for him, but she just kept going on and on about “if there’s a problem.” There’s no “problem” except my fridge— this isn’t the playground, it’s a home repair. I had to ask her what she was there for.

Quoted repair price, higher than buying new washer.also,where's is there even a sears.

To start technician Ziad was great! And communicated effectively! He didn’t arrive to my house until after 6pm but called and confirmed that is was still coming and he stayed until the job was completed after 8pm THANK YOU ZIAD. I have been without a refrigerator for over 3 weeks waiting on parts ect. Once parts arrived sears was notified via (cinch home warranty) which is also horrible by the way. First original appointment technician did not show but called me first thing Saturday morning asking if I was available. I had technicians cancel 2 scheduled appointments at 5:57pm after waiting home since 8am. NATHANIEL C & JEFFREY B to be exact. Never received a call nor heads up only tracking them on the text message. This is after sears confirmed my appointment several times during the week and day. If I could give 0 stars for commutation I would.

Poor communications between technicians. One technician left me with not working heat and it was working when he came and lied and said he didn't do it when I watched him mess with things. Then had to wait over a week to get another technician to come to fix. The heat. Should not have had to wait over an error on the technician's part. Very poor customer service

Job was scheduled to the wrong address. Technician never did any work due to wrong address.